Guest Service Agent

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.

Whatever your career aspirations, you can pursue your passion here, learning something new every day alongside experienced and supportive teammates. And when you're ready for your next adventure, our global Accor network is full of possibilities.

A career that lets your passion shine:

• Welcome and check in guests with genuine warmth and a 5-star luxury mindset
• Process check-outs and financial transactions accurately using Opera Cloud and ACDC systems
• Respond to guest feedback and resolve concerns with professionalism and empathy
• Liaise between guests and departments including Reservations, Housekeeping, Concierge, and Food & Beverage
• Handle all incoming calls courteously and route them to the appropriate department
• Promote Accor ALL loyalty membership and upsell hotel services and facilities
• Maintain accurate guest account records, reservations, and operational logs
• Uphold strict security protocols to protect guest confidentiality at all times
• Part-Time and Full-Time roles available

What you will bring to the role: 

• Polished, distinguished presentation in line with the Sofitel brand standards
• A luxury service mindset with genuine warmth, humility, and emotional intelligence
• Ability to stay organised and composed across multiple priorities in a fast-paced environment
• Strong communication skills, both face-to-face and over the phone
• Previous experience in a front office or guest-facing hospitality role (preferred)
• Familiarity with Opera Cloud or similar property management systems (advantageous)
• Passion for continuous learning and development within the Accor network

Thrive in our Sofitel Gold Coast Broadbeach community:

• Complimentary night's stay with breakfast, in Sofitel Luxury, each year for your work anniversary 
• Discounts on accommodation, dining, and lifestyle across the Accor global portfolio
• Generous paid leave entitlements for the personal moments that matter (birthdays, parental leave)
• Personalised reward program - a catalogue of rewards to suit you and your lifestyle
• Located walking distance from Broadbeach’s best dining, shopping, and beaches
• Leaders that invest in your development and growth 
• Grow your career with a Global hotel brand leading the way in French luxury hospitality 
• Discounted onsite car parking
• Laundered uniforms
• Meals provided during your rostered shift timings

 

Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre.

 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full AU working rights are required for this role with the ability to work an average of 38 hours per week.