Guest Relations Supervisor

Additional Information
Job Number26006742
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife.

JOIN OUR TEAM!

…as a Guest Relations Supervisor at The Ritz-Carlton, Abama Resort in Tenerife.

Who are we looking for…?

Are you passionate about leading teams dedicated to creating memorable moments? As a Guest Relations Supervisor, you will be the operational reference point of the department, ensuring that every guest enjoys a seamless, personalized, and exceptional experience. You will be responsible for guiding, motivating, and supervising the Guest Relations team while upholding the highest standards of luxury and The Ritz-Carlton Gold Standards.

If you love inspiring others, anticipating guest needs, and ensuring that every detail is executed with elegance and precision, we want to meet you.

Your responsibilities will include…

Supervising the daily operations of the Guest Relations team, ensuring proper execution of protocols and standards.
Leading and motivating the team through training, coaching, and continuous follow-up to guarantee exceptional service.
Greeting and accompanying VIP guests, repeat visitors, and special stays, ensuring highly personalized experiences.
Acting as the escalation point to resolve complex issues with empathy, efficiency, and discretion.
Coordinating effectively with Front Office, Housekeeping, F&B, Spa, and other departments to ensure a seamless stay.
Overseeing the accurate management and updating of guest preferences, profiles, and key information in internal systems.
Ensuring operational excellence during arrivals, departures, and special experiences.
Participating in the design, coordination, and execution of amenities, surprises, and personalized touches.
Monitoring guest satisfaction and identifying opportunities to improve processes and the overall guest experience.
Staying updated on resort services, activities, promotions, and local attractions to enrich every interaction.
Supporting the Manager with administrative tasks, reports, inventories, and operational planning for the department.

What we are looking for…

Natural, inspiring, and service-oriented leadership.
Previous experience in Guest Relations, Front Office, or similar roles, ideally within luxury hospitality.
Excellent communication, listening, and problem‑solving skills, even under pressure.
Ability to coordinate multiple tasks and teams with elegance and efficiency.
Team spirit and a positive attitude, embodying our Gold Standards.
Fluency in English and Spanish; additional languages such as German are a strong advantage.
Valid work permit for Spain.

How we inspire you…

Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction.

Attractive above-market salary and flexible compensation.
“Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents.
20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort.
Up to 75% off flights for residents of Tenerife to Mainland Spain.
Extensive corporate benefits with many leisure and travel discounts.
A special birthday surprise.
A complimentary stay in our resort after one year of service.
13th and 14th salary payments.
Innovative training and development through our own corporate university.
Career growth opportunities within an international company.
Complimentary meals in the employee restaurant.
Uniform and cleaning service provided (where applicable).
Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues.
Participation in our social responsibility initiatives to give back to the community.
Comprehensive corporate medical care.

(All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.)

Interested?

Apply now on MarriottCareers with your application documents.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law.

Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence.

Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.