Guest Relations Specialist

Our mission at SantAnna is to deliver the best of Mykonos lifestyle through leisure, music, food, beverage and clubbing amongst others!

We believe that exceptional talent is vital for the company to thrive and to continue revolutionizing leisure and entertainment globally.
Our cosmopolitan team attracts enthusiastic, creative individuals who, together, make wonderful ideas become a reality.
Having a great time at work is part of how we offer a great service.

Join us in creating unique experiences

 Join the team

Guest Relations Specialist

 Mykonos, Paraga

We are looking for a talented Guest Relations Specialist, Italian speaker to join our team in Santanna Mykonos.The Guest Relations Specialist will be responsible for ensuring that guests feel welcome and comfortable during their experience with us. This entails coordinating guest reservations, responding to guest inquiries, and overseeing event coordination. The Guest Relations Specialist will be expected to have excellent communication skills and outstanding customer service.

Qualifications

Italian speakers with knowledge of foreign languages will be given priority in interviews  

Excellent communication skills in English

Bachelor's degree or equivalent in Hospitality, Business Administration or relevant field.

Experience in luxury hospitality is a plus.

Minimum of two years of experience in guest service or hospitality industry

Excellent organizational skills and attention to detail

Should be team-oriented, passionate about the hospitality industry

Excellent customer service and problem-solving skills

Responsibilities

Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures

Greet and communicate with guests upon their arrival and departure

Respond to special requests from guests and follow up to ensure that their needs have been met successfully

Listen to and address possible complaints effectively

Promote all available facilities and services of Santanna 

Ensure the highest standards of guest care is maintained

Provide a friendly, efficient and courteous service at all times

Benefits

SantAnna offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

SantAnna offers a seasonal working contract from May to September.