Guest Relations Officer - Mandarin Speaking | AYANA BALI

AYANA Hospitality

Bali, Bali, Indonesia permanent

Posted: February 25, 2026

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Quick Summary

We are seeking a Guest Relations Officer with excellent Mandarin speaking skills to join our team in Bali, Indonesia, to assist with guest interactions and provide exceptional service to our guests.

Required Skills

Customer Service Mandarin Language Proficiency Hospitality Operational Systems

Job Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements:
• Indonesian Citizen only
• Minimum of 1 year experience in the same position in a large luxury resort.
• Fluent in Mandarin, with certified language test (minimum HSK 3)
• Experience in operating OPERA system.
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

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