Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA

AYANA Hospitality

Central Jakarta, Central Jakarta City, Indonesia permanent

Posted: January 29, 2026

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Quick Summary

Guests from Korea must be able to communicate fluently in Korean to be considered for this role

Required Skills

Customer Service Korean Language Proficiency English Proficiency Hospitality Communication Skills Interpersonal Skills Problem Solving Complaint Handling

Job Description

At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g., VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
• Provide information about amenities, area and venues, and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements:
• Fluent in Korean, with proficiency in English
• Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality
• Experience in operating hotel management software such as OPERA is an advantage
• Strong communication and interpersonal skills
• Customer-oriented with a positive attitude
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits:
• Positive Working
• Great Environment
• Supportive Team Work

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