Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA Hospitality

Bali, Bali, Indonesia permanent

Posted: November 12, 2025

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Quick Summary

A Guest Relations Officer in Bali, Indonesia is responsible for welcoming guests, responding to special guests, and providing information about the resort's amenities and services.

Required Skills

Customer Service Japanese Language Hospitality Problem Solving Communication Complaint Handling

Job Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements:
• Only for Indonesian Citizen
• Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
• Fresh Graduates are welcome

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