Guest Relations Officer

AccorHotel

Dubai, Dubai, United Arab Emirates permanent

Posted: February 3, 2026

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Quick Summary

The Guest Relations Officer is responsible for welcoming and greeting guests, preparing occupancy and guest reports, and informing guests of hotel rates and services.

Required Skills

Customer Service Communication Operational Tasks Reservation Systems English Proficiency Problem Solving

Job Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Proficiency in Opera and Microsoft 
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills

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