Guest Relations Manager

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Nestled in some of the world’s most captivating locales – ranging from vibrant cities to sun-drenched, palm-fringed beaches – we craft unforgettable memories for every guest at each destination.

Anantara is inspired by the Sanskrit word meaning 'without end', and our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression. Our guests share this belief, seeking remarkable experiences and authentic connections that enrich their lives, whether they are travelling for leisure, business, or self-discovery.

Our journey began in 2001 with the opening of the first Anantara resort in Thailand’s renowned seaside town of Hua Hin. Since that day, we have expanded our presence into new corners of the globe, from pristine beaches and private islands to tranquil coastal retreats, ancient sites, and vibrant metropolises. Today, our portfolio of destinations encompasses Asia, the Indian Ocean, the Middle East, Africa, and Europe.

Our thoughtfully designed luxury hotels and resorts provide windows into the unique character of each location. Inside and out, travellers connect with the places, people, and stories that make each destination truly exceptional. Through personal experiences, guests curate a lifetime of memories as Anantara opens doors to unforgettable journeys filled with adventure and indulgence.

Anantara Kihavah Maldives Villas

Nestled within the Baa Atoll – a UNESCO Biosphere Reserve – Anantara Kihavah Maldives Villas is a private island sanctuary that epitomises natural beauty and barefoot luxury. Fringed by powder-white sands and a turquoise lagoon that melts into the horizon, our resort offers an extraordinary setting for both guests and team members.

Home to 80 expansive beach and overwater villas and residences, Anantara Kihavah is a place where rare encounters and curated moments define the guest experience – from snorkelling with manta rays and dining beneath the sea at our acclaimed underwater restaurant SEA, to gazing at the stars from the Maldives’ only overwater observatory.

As part of Anantara Hotels, Resorts & Spas – a globally recognised luxury brand founded in Thailand in 2001 – we are committed to delivering meaningful journeys through heartfelt hospitality and authentic discovery. At Anantara Kihavah, team members become part of a dedicated family, passionate about crafting unforgettable experiences in one of the world’s most inspiring destinations.

As Guest Relations Manager, you will be the face of our property’s guest experience, leading the Guest Relations and Concierge teams to deliver seamless, personalized, and heartfelt service throughout every stage of the guest journey. You’ll act as the key liaison between guests and departments, ensuring every interaction exceeds expectations and builds lasting relationships.

Key Responsibilities

• Oversee the full guest journey, from pre-arrival arrangements to post-departure follow-ups, ensuring a consistently exceptional experience.
• Personally welcome VIPs, repeat guests, and high-profile visitors; oversee their preferences, amenities, and special requests.
• Coordinate closely with Front Office, Housekeeping, F&B, Spa, and other departments to ensure smooth execution of guest experiences.
• Handle guest feedback, concerns, and complaints in a professional and empathetic manner, ensuring timely and effective service recovery.
• Supervise and coach Villa Host and Concierge team members to uphold service excellence and brand standards.
• Drive initiatives to enhance guest satisfaction scores (e.g., ReviewPro, TripAdvisor, LQA, Forbes).
• Maintain accurate guest profiles and recognition programs to ensure personalized service.
• Plan and execute special events and guest celebrations such as birthdays, anniversaries, honeymoons, and proposals.
• Collaborate with Marketing and Sales teams on loyalty programs and guest engagement strategies.
• Monitor guest reviews and implement continuous improvement strategies based on feedback trends.
• Ensure adherence to all company policies, safety standards, and local hospitality regulations.

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• Minimum 3–5 years of experience in Guest Relations or Front Office roles in a luxury hotel or resort.
• Exceptional interpersonal and communication skills; fluency in English is required (additional languages are a plus).
• Strong problem-solving skills with a proactive and guest-centric mindset.
• Hands-on leadership experience with a proven ability to inspire and develop a team.
• Warm, professional demeanor and passion for luxury hospitality.

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