Guest Relations Executive

MinorInternational

Kalutara, WP, Sri Lanka permanent

Posted: December 11, 2025

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Quick Summary

As a Guest Relations Executive, you will be responsible for ensuring that all guests enjoy a positive and memorable experience, anticipating guest needs and handling inquiries in a helpful and attentive manner.

Required Skills

Excellent communication skills Proficient in English

Job Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

As a Guest Relations Executive, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

• College degree in hotel management or related field

• Previous experience in Front Office or Guest Services

• Excellent communication skills

• Experience with Front Office Systems

• Proficient in English, both written and spoken

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