Guest Relations Agent Porto Carras

SWOT Hospitality is excited to offer a fantastic opportunity for a

Guest Relations Agent

at the luxurious Porto Carras.

About the role:

• Act as the primary point of contact for guests, ensuring their needs and expectations are met with excellence.
• Handle guest inquiries, concerns, and requests promptly while maintaining a welcoming atmosphere.
• Assist in creating memorable experiences by providing personalized service and recommendations for hotel amenities and local attractions.
• Liaise with housekeeping, maintenance, and other departments to ensure a smooth and enjoyable stay for guests.
• Regularly assess guest satisfaction and respond proactively to feedback, ensuring continuous improvement in service delivery.
• Participate in training sessions and collaborate with the team to consistently uphold high service standards.
• Support the team in managing the welcome experience, from check-in to rooming and guest interactions during their stay.

Requirements:
• Previous experience in guest relations or front office roles within the hospitality industry is preferred.
• Strong communication skills in English; proficiency in other languages is a bonus.
• Exceptional interpersonal skills and a genuine passion for guest service.
• A proactive and problem-solving attitude, with the ability to think on your feet.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and organizational skills.

Benefits:
• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Work with the best professionals in tourism industry

why SWOT...

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
• We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
• We offer stability and career prospects on a transparent working environment.
• We work with the best professionals in the tourism industry.