Guest Relations Agent - Moxy Athens City

SWOT Hospitality, a leading hotel management company specializing in the development and operation of high-end hospitality properties,

is looking for a Guest Relations Agent to join our team in Moxy Athens.

Join the Inspiration Crew – Moxy Athens City

At Moxy Athens City, hospitality is all about great vibes, genuine connections and unforgettable guest moments.

We’re looking for a Guest Relations Agent to join our Inspiration Crew — someone who loves meeting people, thrives in a social environment and enjoys turning everyday guest interactions into memorable experiences.

As part of the Moxy Inspiration Crew, you’ll help bring the brand’s playful spirit to life while ensuring every guest feels welcome from the moment they arrive.

You will be responsible for:

· Creating a welcoming and energetic atmosphere for guests throughout their stay

· Acting as a key point of contact for guest requests, feedback and special moments

· Handling guest concerns with confidence, empathy and creativity

· Supporting a smooth and engaging arrival experience for guests

· Engaging with guests across the Moxy Living Room and social spaces

· Collaborating with other departments to ensure a seamless guest journey

· Anticipating guest needs and delivering personalized service whenever possible

· Contributing to maintaining a vibrant and positive guest experience

Requirements:
We’re searching for someone who:

• Has experience in Guest Relations, Front Office or Guest Experience roles
• Enjoys connecting with people and creating memorable moments
• Is energetic, proactive and solution-oriented
• Thrives in a fast-paced lifestyle hotel environment
• Has excellent communication and interpersonal skills
• Has a genuine passion for hospitality and guest engagement

Benefits:
• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Competitive salary
• Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit: www.swot.gr