Guest Relation Officer - Mandarin Speaking

AccorHotel

South Jakarta, Jakarta, Indonesia permanent

Posted: April 29, 2026

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Quick Summary

Provide personalized service to guests as a Guest Relation Officer at Swissôtel Living Jakarta Mega Kuningan, ensuring a warm and personal experience that promotes vitality for the body, mind and soul.

Required Skills

Fluent in Mandarin English Fluency Customer Service Communication Skills Service Orientation Attention to Detail Teamwork Self-motivation Professional Presentation

Job Description

Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul.

This position enhancing guest satisfaction and loyalty by providing personalized service and support. This role focuses on building strong relationships with guests, particularly those in loyalty programs, and ensuring that their needs are met throughout their stay. Mandarin Speaking is mandatory to be able to personally assist the Guest inquiry.

• Bahasa, Mandarin and English Fluency is Mandatory
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

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