Guest Operations Communications Specialist

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

The Guest Operations Communications Specialist works in the Breeze Operations Control Center (OCC) to monitor disruptions and send timely and accurate flight-level notifications with the goal of improving the Guest Experience. The primary role is to keep Guests and internal stakeholders informed and updated during irregular operations.

Here's what you'll do

• Actively monitor the status of Breeze flights and identify potential disruptions

• Document flight status updates in internal systems

• Send proactive flight-level notifications in a timely manner

• Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges

• Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through

• Regularly audit and update communication templates to comply with regulatory and policy updates

• Monitor sentiment on disupted flights and escalate concerns as needed

• Communicate effectively with internal stakeholders to ensure alignment

• Provide regular reporting and insights to leadership

• Work in multiple programs and on multiple screens simultaneously

• Mentor others as skillset expands

• Share peer-to-peer feedback with a growth mindset

• Participate in improving the overall Guest Experience by recommending improved processes

• Maintain punctuality and consistent attendance

• Other duties as assigned

• Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Here's what you'll need to be successful

• Actively monitor the status of Breeze flights and identify potential disruptions

• Document flight status updates in internal systems

• Send proactive flight-level notifications in a timely manner

• Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges

• Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through

• Regularly audit and update communication templates to comply with regulatory and policy updates

• Monitor sentiment on disupted flights and escalate concerns as needed

• Communicate effectively with internal stakeholders to ensure alignment

• Provide regular reporting and insights to leadership

• Work in multiple programs and on multiple screens simultaneously

• Mentor others as skillset expands

• Share peer-to-peer feedback with a growth mindset

• Participate in improving the overall Guest Experience by recommending improved processes

• Maintain punctuality and consistent attendance

• Other duties as assigned

• Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Minimum Qualifications

• High School Diploma or General Education Development (GED) Diploma

• Two (2) years experience in written communication

• One (1) year experience in airline operations

• Strong written and verbal communications skills

• Ability to work in a fast-paced, high-pressure environment

• Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly

• Flexible and able to work at any time, including nights, weekends, and holidays

• Legally eligible to work in the country in which the position is located

• Must be at least 18 years of age.

• Self-starter with a positive attitude and strong desire for success

• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)

• Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations.

Preferred Qualifications

• College degree

• 1-2 years customer service experience

• 65 WPM typing skills

• Bi-lingual (English and Spanish)

• Navitaire PSS experience

Skills/Talents

• Technical writing proficiency

• Excellent reading comprehension

• Problem-solving and critical thinking

• Strong attention to detail

• Organizational and prioritization skills

• Ability to work under pressure

Perks of the Job

• Health, Vision and Dental

• Health Savings Account with Breeze Employee Match

• 401K with Breeze Employee Match

• PTO

• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.