Guest Experience Team Member

Confidential

Phnom Penh permanent

Posted: January 30, 2026

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Quick Summary

Greet and welcome guests as soon as they arrive at the hostel, plan and execute in-house events, manage online and phone reservations, and support Food & Beverage sales while ensuring great guest experiences.

Required Skills

Communication Positive Attitude Verbal Communication Written Communication Guest Service Professional Appearance Event Planning Reservation Management Food & Beverage Sales Customer Service Administrative Tasks Travel & Tours Support

Job Description

Key Responsibilities:

Greet and welcome guests as soon as they arrive at the hostel

plan and execute a variety of in-house events, manage online and phone reservations

support Food & Beverage sales by ensuring daily happy hours, specials, and other promotions are communicated to our guests

ensuring they are engaging and fun to provide great experiences for our guests as part of their guest journey.

Assist with administrative and clerical tasks as needed

Support the sales and experience delivery of Travel & Tours.

Guest Experience should not be fundamental to the delivery of Mad Monkey tour products, but should be strategically available to support the Travel & Tour teams to elevate the Guest Experience during tours.

Qualifications:

Good communication in English

Ability to maintain a positive, friendly attitude even under high pressure

Solid written and verbal communication skills

know about the guest service role

Professional attitude and appearance

What we offer:

Salary-based compensation

Annual leave entitlement

1 meals provided daily

Public holidays off or double pay if working

Seniority pays

Why Join Mad Monkey Hostels?

Be part of a vibrant and growing international company

Work in one of the most beautiful locations in the world

Opportunities for personal and professional growth

Competitive salary and benefits

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