Guest Experience Specialist (Sales Administrator)

DRIVING POSSIBILITIES

Position: Position: Guest Experience Specialist (Sales Administrator)

Status: Full-Time

Dealership: OpenRoad Lexus Richmond

Department: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching

Internal and external, training & development opportunities for skill-development and growth

Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment

Comprehensive extended health and dental plan, tailored around Associate wellness

Recognition and Engagement Events! 

ROLE & RESPONSIBILITIES:

Own and manage dealership CSI performance

Deliver a consistent, high-quality customer delivery experience

Maintain and manage customer profiles

Uphold Lexus customer service standards

Support event planning and in-store activations

Assist Brand Manager with social media initiatives

Drive team engagement initiatives

Oversee property-related coordination

Ensure Lexus Corporate Identity (CI) and Maintenance Initiatives (MI) compliance

Develop and implement internal SOPs

Act as liaison for janitorial and security vendors

Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management.

OpenRoad reserves the right to modify this job description as business needs require

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Strong interpersonal and communication skills

Ability to work effectively across all levels of the organization

Solid computer skills (MS Office, internet-based systems)

Sound judgment and decision-making ability

Valid BC Driver’s License with a clean driving record

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4646 

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted.