Guest Experience Representative

Confidential

Kuta Lombok permanent

Posted: January 30, 2026

Job Description

Role Overview

The Guest Experience Manager is responsible for creating, delivering, and continuously improving exceptional guest experiences at Mad Monkey Kuta Lombok. This role leads the guest-facing team, drives social atmosphere and events, ensures service excellence, and acts as the key ambassador of the Mad Monkey culture.

Key Responsibilities

Guest Experience & Service

Ensure outstanding guest satisfaction across all touchpoints, from check-in to check-out

Actively engage with guests to create a welcoming, social, and inclusive environment

Handle guest feedback, complaints, and reviews professionally and proactively

Monitor and improve online reputation (Google, Hostelworld, Booking.com, etc.)

Atmosphere & Events

Plan, coordinate, and host daily and weekly social events, tours, and activities

Ensure Mad Monkey’s signature party, social, and community vibe is maintained

Collaborate with local partners for tours, experiences, and promotions

Team Leadership

Recruit, train, and manage guest experience staff and volunteers

Lead by example in delivering high-energy, guest-focused service

Schedule shifts and manage team performance and motivation

Foster a positive, fun, and professional work culture

Operations & Administration

Oversee front desk operations and booking systems

Ensure SOPs, brand standards, and safety procedures are followed

Work closely with housekeeping, bar, and management teams

Assist with budgeting, inventory, and cost control related to guest activities

Brand Representation

Be the face of Mad Monkey Kuta Lombok for guests and partners

Support marketing initiatives, content creation, and social media engagement

Promote Mad Monkey values, culture, and experiences consistently

Requirements

Proven experience in hospitality, guest experience, or hostel management

Strong leadership and people-management skills

Outgoing, energetic personality with a passion for social hospitality

Excellent communication skills in English (additional languages are a plus)

Ability to work flexible hours, including evenings and weekends

Strong problem-solving and organizational skills

Experience living or working in hostels or social accommodations preferred

What We Offer

Competitive salary with performance incentives

Accommodation and/or meals (depending on package)

Career growth opportunities within Mad Monkey Hostels

A fun, international, and dynamic working environment

The chance to live and work in beautiful Lombok

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.