Guest Experience Representative

Anavah Talent

Cochabamba, Cochabamba Department, Bolivia, Plurinational State of Remote permanent

Posted: February 9, 2026

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Quick Summary

Delivering high-quality support via email, SMS, and occasional phone support to our U.S. Pacific time zone, with a focus on creating standout guest experiences.

Required Skills

Customer Service Communication Problem Solving Attention to Detail Time Management Cross-functional Collaboration

Job Description

About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time: 10 AM - 10 PM (U.S. Pacific Time)

Who You Are

• A hospitality-minded professional who thrives on creating standout guest experiences
• A strong communicator with a friendly, clear, and empathetic tone
• A proactive problem-solver who remains calm under pressure
• Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

• Respond to guest inquiries and feedback with care and efficiency
• Resolve issues and turn challenges into positive moments
• Coordinate with kitchen and service teams to ensure smooth delivery
• Uphold high standards for guest recovery and retention
• Support cross-functional collaboration and ad hoc projects

Requirements:
• 3+ years in customer success, operations, or client service (U.S. accounts preferred)
• Guest service, restaurant, or food service experience (required)
• Strong written English and interpersonal communication skills
• Critical thinking and ownership mindset
• Bachelor's degree (honors preferred)

Bonus Points For

• Experience with Grasshopper CX
• Ecommerce support (chat/email) expertise

Benefits:
• Work From Home
• Training & Development

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