Guest Experience Representative

Anavah Talent

Central Visayas, Philippines Remote permanent

Posted: November 21, 2025

Interested in this position?

Create a free account to apply with AI-powered matching

Quick Summary

Deliver high-quality support via email, SMS, and occasional phone support to our U.S. Pacific time zone, ensuring exceptional guest experiences.

Required Skills

Customer Service Communication Problem Solving Attention to Detail Stress Management POS Systems Cross-functional Collaboration

Job Description

About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time: 10 AM - 10 PM (U.S. Pacific Time)

Who You Are

• A hospitality-minded professional who thrives on creating standout guest experiences
• A strong communicator with a friendly, clear, and empathetic tone
• A proactive problem-solver who remains calm under pressure
• Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

• Respond to guest inquiries and feedback with care and efficiency
• Resolve issues and turn challenges into positive moments
• Coordinate with kitchen and service teams to ensure smooth delivery
• Uphold high standards for guest recovery and retention
• Support cross-functional collaboration and ad hoc projects

Requirements:
• 3+ years in customer success, operations, or client service (U.S. accounts preferred)
• Guest service, restaurant, or food service experience (required)
• Strong written English and interpersonal communication skills
• Critical thinking and ownership mindset
• Bachelor's degree (honors preferred)

Bonus Points For

• Experience with Grasshopper CX
• Ecommerce support (chat/email) expertise

Benefits:
• Work From Home
• Training & Development

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Create Free Account Sign In

← Browse all jobs