Guest Experience & Operations Leader (Kilwins Premium Chocolates, Ice Cream & Confections)

Imagine leading one of the most joyful retail environments in the market, a store filled with handcrafted chocolates, premium ice cream, caramel apples, gift giving, celebrations, and returning guests who walk in expecting a memorable experience.

Kilwins (CMVentures, Inc) is seeking an energetic, highly organized, creatively minded leader to keep that experience running beautifully every day.

This is not a back-office management role. This is a hands-on leadership opportunity for someone who loves people, thrives in fast-paced environments, notices every detail, and takes pride in building a business that feels polished, warm, exciting, and consistently well run.

You will lead team culture, guest experience, daily store execution, visual presentation, local store excitement, and operational flow while helping shape the atmosphere that keeps customers coming back.

If you love leading from the front, motivating others, and making things happen with excellence, we would love to meet you.

What This Role Owns

As Guest Experience & Operations Leader, you will be the daily momentum behind the store by leading:

Outstanding guest interactions and elevated customer service

Team coaching, motivation, accountability, and positive culture

Smooth daily opening, closing, staffing, and operational flow

Beautiful merchandising, cleanliness, and polished presentation

Seasonal promotions, in-store events, and community partnerships

Product quality standards across chocolates, ice cream, fudge, caramel apples, and gifts

Inventory organization, ordering awareness, and production readiness

Sales growth through suggestive selling, team engagement, and guest connection

Hiring participation, onboarding, and developing reliable team members

The Type of Leader Who Thrives Here

naturally high energy and self-motivated

exceptionally organized and detail aware

positive, engaging, and people-focused

creative with merchandising and promotional ideas

comfortable leading a younger team with confidence and consistency

fast on their feet and solution-driven

hands-on rather than desk-bound

passionate about creating memorable customer experiences

You may be a great fit if you have leadership experience in:

specialty retail

boutique management

hospitality

restaurant front-of-house leadership

event coordination

customer experience businesses

team-centered service environments

You do not need to come from a traditional “General Manager” background to succeed here, but you do need strong leadership instincts, exceptional organization, and the drive to own results.

Why this Position is Different

Kilwins is not simply a store people stop into; it is a destination. Guests come here to celebrate birthdays, buy gifts, bring family, grab dessert, reward themselves, and create small, memorable moments. That means this leadership role is about far more than scheduling employees or counting inventory.

This role is about:

creating energy,

setting standards,

building team pride,

maintaining visual excellence and keeping the guest experience exceptional from open to close.

You will have a visible impact every single day.

What We Offer 

Competitive salary based on experience

Performance bonus opportunities

Leadership growth path

Employee discounts

Creative input in promotions and local events

A high-visibility role inside a premium, community-loved brand

We’d Especially Love to Meet Someone Who:

notices detail others miss,

gets satisfaction from keeping things organized,

enjoys motivating people,

loves beautifully presented environments,

and wants to lead a business that feels exciting every day.

Apply today if you are ready to lead a store that guests remember and a team that loves coming to work.