Guest Experience Curator(Butler)

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

The Faena Guest Experience Curator delivers unique services and amenities carefully tailored to each guest staying at the hotel.  With the highest level of sophistication, discretion and anticipation the Faena Butler greets every guest at the doorsteps of a perfectly prepared guest suite. The finest amenities paired with personal attention by a dedicated Faena Butler await every guest throughout their stay. Traditional butler services are matched with the demands of today’s luxury traveler to create memorable experiences throughout. 

They are the main point of contact for guests staying in the signature suites. Making guests happy and comfortable. They ensure that the guests are given a good experience during their stay. 

This full-time position has an hourly compensation of $36.00 per hour.

• High School Diploma or equivalent 

• At least 2 years related experience 

• Luxury experience required 

SKILLS 

• Excellent communication skills 

• Interpersonal skills 

• Problem solving skills 

• Organizational and management skills 

• Ability to multitask  

• Candidates should be able to perform basic computer operations with sufficient knowledge of Microsoft office suite  

• Flexible, adaptable and discreet 

• Discretion, meticulous attention to detail  

 

DUTIES AND RESPONSIBILITIES  

• Maintains complete knowledge of and complies with all departmental policies, service procedures and standards  

• Maintains complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. 

• Resolves guest complaints, ensuring guest satisfaction 

• Monitors and maintains cleanliness, sanitation and organization of assigned work areas.  

• Maintains complete knowledge of All Faena guests, Scheduled daily activities In-house groups, Hotel extension numbers, All special requests (wake up calls, DND, etc.)  Hours of operation of each outlet, Features and services provided by the hotel  

• Acts as the final gatekeeper of room preparedness and fulfillment of guest request/preference items collected by the guest experience team  

• Facilitates garment pressing, shoeshine etc.  

• Assists with maintenance of each room daily, refreshing water and daily amenity 

• Assists with departure plans on the day prior to departure; assists guests upon departure 

• Communicates with all housekeeping team members to ensure all guestrooms and suites are cleaned and maintained to the highest standard. 

• Coordinates with all housekeeping the timing for occupied guestroom servicing based on guest preference.  

• Meets arriving guests at the guestroom doorstep upon arrival or within 5 minutes after entering a guest room 

• Offers detail room orientation, complimentary pressing, and fresh bucket of ice upon arrival of guest. 

• Coordinates room service with in-room dining and assist in preparing the room for a meal. 

• Maintains butler pantry and keep inventory of all items. 

• Coordinated guest requests with Guest Experience Manager and Concierge team. 

• Always remain well-groomed 

• Perform all duties with professionalism and a pleasant demeanor   

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Ability to lift up to 25 pounds 

•  Ability to move safely in uneven terrain or in confined spaces;  

• Ability to see and respond to dangerous situations;  

• Ability to remain in stationary position for 8 hours or more.  

• Walking and standing are required for the rest of the working day.   

• Length of time of these tasks may vary from day to day and task to task; 

•  Availability to work when the hotel Is open: This includes nights, weekends, and holidays.  

• CPR and First Aid certified 

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.  

• May occasionally lift and/or move up to 25 pounds.  

All your information will be kept confidential according to EEO guidelines.