Guest Experience Coordinator

Do you have a passion for the beauty industry? Are you interested in working with a skincare brand that combines science and innovation, and has been formulating powerful results for over 25 years?  Then our Guest Experience Coordinator may be a great career opportunity for you!

Who We Are:

Ultraceuticals is an established Leader within the skincare industry, providing innovative skincare products and treatments to target major skincare concerns. We are a fast-growing skincare brand, occupying a unique space in the Australian market and expanding rapidly internationally.

The Position: 

We're looking for a Guest Experience Coordinator! The purpose of this position is to provide excellent customer service to retail and service guests, assist in the daily operations of the retail and service floor, and partner with the store Management team to create and maintain a welcoming atmosphere for all customers. 

Responsibilities : 

Greet and assist customers as they enter the store, providing a friendly and welcoming atmosphere

Continually be focused on hospitality, guest care, and service excellence

Follow the Ultraceuticals service cycle with every retail guest as determined by Nurtur

Provide consultations with every guest, answer customer questions, provide information about products and services, and offer personalized recommendations 

Utilize imaging technology to determine a customer's needs and create a personalized treatment plan

Assist with the coordination of service appointments, ensuring smooth customer flow

During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience 

Handle customer complaints in a timely and professional manner, ensuring positive resolutions, and escalating to management as needed

Assist in inventory planning and execution, ensuring products are displayed correctly and in sufficient supply

Process transactions including cash, credit card, and gift card payments, ensuring accuracy in register operations and adhering to the cash management policy 

Assist the Marketing Team and Store Manager with floor sets and window changes

Collaborate with store manager to aid in development of strategies to achieve retail and service goals and objectives

Maintain, clean, and enhance the overall look of the store

Manage all functions to properly open and close the store, following guidelines and policies 

Actively participate in meetings, trainings, and conference calls 

Requirements

High school diploma or GED equivalent

State-issued Esthetics license is preferred 

2-3 years of continuous retail and/or salon or spa experience highly preferred 

Time-management and organizational skills, with the ability to work at a fast pace and handle multiple tasks and projects at the same time

Proficiency in point-of-sale (POS) systems and retail management software 

Ability to work a flexible schedule, including evenings and weekends as needed

Excellent interpersonal, communication, and presentation skills

Eagerness to learn and grow in position 

Physical Demands and Work Environment 

Walk, stand up, and/or sit for up to eight (8) hours per day

Use hands to handle objects and reach with hands and arms

Walk, sit, stand, balance, stoop, speak, and hear

See a computer screen and read paper and electronic documents

Occasionally lift and/or move objects up to 30 pounds

Tolerate a minimal to moderate noise level typical of a school setting

Perks and Benefits:

Medical/Dental/Vision/Life

401(k)/match

PTO (paid time off)

EAP (employee assistance program)

Short-term disability 

Employee discount on products and services

Growth Opportunities

Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary. 

Equal Opportunity Employer:

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. 

If you've ever thought about sharing your passion, skills and experience with others, here's your opportunity. Apply today!