GTM Systems Manager (CRM & Revenue Platform)

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is seeking a GTM Systems Manager to lead the design, development, and evolution of our Go-to-Market technology ecosystem. This role is responsible for the platforms that power our sales, marketing, partner, and customer operations, with CRM at the center of the GTM technology stack. Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible.

You will lead a globally distributed team responsible for building, maintaining, and improving OPSWAT’s GTM systems. The team operates in an Agile Scrum model and works closely with cross-functional partners to deliver scalable solutions that support the company’s continued growth.

This role partners closely with Sales, Marketing, Customer Success, Revenue Operations, Finance, Enterprise Data, and Digital Transformation teams to design systems and processes that enable efficient GTM execution and data-driven decision-making across the organization.

What You Will Be Doing

Lead the GTM Systems Platform

• Own and evolve OPSWAT’s CRM and broader GTM systems ecosystem.

• Define the architecture, roadmap, and strategy for CRM and related revenue platforms.

• Ensure systems support scalable GTM processes across sales, marketing, partner, and customer operations.

• Maintain high standards for system reliability, scalability, security, and user experience.

Manage and Develop a Global GTM Systems Team

• Lead, mentor, and grow a globally distributed GTM Systems team, with members across multiple regions, including a strong presence in Vietnam.

• Foster a collaborative, high-performing team culture across time zones.

• Provide coaching, mentorship, and career development for team members.

• Establish strong operational practices that ensure effective coordination and communication across a distributed team.

Drive Agile Delivery and Engineering Excellence

• Operate the GTM Systems team using a Scrum-based Agile delivery model.

• Lead sprint planning, backlog prioritization, and roadmap alignment with business stakeholders.

• Ensure consistent delivery of high-quality solutions through structured sprint execution, retrospectives, and continuous improvement.

• Promote engineering best practices, system governance, and documentation standards.

Drive Cross-Functional GTM Enablement

• Collaborate closely with Sales Ops, Marketing Ops, Customer Ops, and RevOps to understand business needs and translate them into scalable system solutions.

• Partner with business stakeholders to define system requirements and prioritize roadmap initiatives.

• Enable automation and operational efficiency across GTM workflows and processes.

• Improve system usability and productivity for global GTM teams.

Architecture and Integration

• Design and manage integrations between CRM and key business systems, including marketing platforms, finance systems, partner systems, and internal applications.

• Ensure consistent data architecture and governance across the GTM ecosystem.

• Partner with Enterprise Data and analytics teams to enable accurate reporting, analytics, and revenue insights.

Leverage AI to Improve Productivity and Innovation

• Identify opportunities to apply AI tools and automation to improve the productivity and efficiency of the GTM Systems team.

• Introduce AI-assisted development practices to accelerate solution design, configuration, documentation, and testing.

• Collaborate with the Digital Transformation team to enhance AI Insights, OPSWAT’s internally built GTM intelligence platform, enabling it to provide recommendations and actionable insights for GTM teams based on CRM and revenue data.

• Design and implement AI-driven capabilities within CRM to generate summaries and recommendations across key record types (such as accounts, opportunities, and activities) to improve decision-making and productivity for GTM teams.

What We Need From You

Experience

• 8+ years of experience working with CRM or GTM technology platforms.

• 3+ years of experience leading or managing technical teams.

• Proven experience designing and managing CRM or GTM systems in a high-growth or enterprise SaaS environment.

• Experience partnering with sales, marketing, and operations teams to deliver technology solutions.

Technical Expertise

• Experience with CRM and revenue platforms such as:

• Salesforce

• HubSpot

• Microsoft Dynamics

• SugarCRM

• NetSuite CRM

• Additional experience with:

• System integrations and APIs

• Workflow automation and business process design

• Data architecture and reporting

• Enterprise SaaS platforms and GTM technology ecosystems

Skills

• Strong systems architecture and problem-solving skills.

• Ability to translate complex business requirements into scalable technical solutions.

• Strong stakeholder management and communication skills.

• Experience balancing strategic planning with hands-on execution.

• Experience managing globally distributed teams and working across time zones.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.