GTM System Analyst Intern - Enterprise Platform

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

About the Role

We are looking for a motivated and detail-oriented CRM System Analyst Intern to join our team. This internship is a great opportunity for students or fresh graduates who are interested in CRM systems, sales operations, and B2B business processes within a technology environment.

You will support the optimization of our CRM platform and learn how enterprise sales processes are managed and scaled in a fast-growing tech company.

What You Will Be Doing

• Support Sales, Marketing, Customer Experience, and Product teams in gathering basic requirements related to CRM processes and workflows.

• Assist in configuring CRM modules, workflows, and automation rules under the guidance of senior team members.

• Help document sales pipeline stages, user stories, and business requirements.

• Support data analysis related to sales activities, case management, and CRM usage metrics.

• Participate in discovery meetings and take notes to support CRM enhancement projects.

• Assist in testing CRM configurations, integrations, and new features before deployment.

• Help prepare training materials and user guides for internal teams.

• Monitor CRM data quality and report findings for improvement.

What We Are Looking For

• Final-year student or recent graduate in Business, Information Systems, IT, or related fields.

• Strong interest in CRM systems, sales operations, and B2B business models.

• Good analytical and problem-solving skills.

• Good English communication skills (both written and verbal).

• Basic understanding of sales pipelines or customer lifecycle is a plus.

• Proactive attitude, willingness to learn, and strong attention to detail.

Nice to Have

• Familiarity with CRM platforms (Salesforce, SugarCRM, Dynamics 365, HubSpot, etc.) through coursework or personal projects.

• Basic knowledge of data analysis tools (Excel, Power BI, Google Sheets).

• Interest in AI applications in CRM (chatbots, automation, analytics).

• Experience in student projects related to system analysis or business process mapping.

What You Will Gain

• Hands-on experience with enterprise CRM systems in a real business environment.

• Exposure to B2B sales processes and partner management.

• Opportunity to work cross-functionally with Sales, Marketing, and Product teams.

• Mentorship from experienced CRM and business analysis professionals.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.