Growth Operations Manager

Position: Growth Operations Manager
Location: Remote (LATAM) – Must overlap Eastern Time (EST) working hours

Company Overview

We are a growth marketing consultancy that partners with fast-scaling brands. Acting as a fractional marketing team and strategic advisor, we help clients solve their most critical marketing challenges—moving from guesswork to growth. Leveraging AI, data, and creative strategy, we provide end-to-end marketing solutions, including business planning, media activation, campaign execution, and long-term growth strategies.

Position Overview

We are seeking a Growth Operations Manager to ensure smooth operations across client deliverables and internal processes. This role turns strategy into action by maintaining operational discipline, coordinating client communications, and delivering high-quality outputs. The ideal candidate thrives in a fast-paced environment, balancing strategic thinking with hands-on execution, and helps the organization scale efficiently.

Key Responsibilities

• Meeting & Workflow Management:

• Build structured agendas and facilitate client meetings.

• Capture key decisions and translate notes into actionable tasks using Asana or Trello.

• Maintain follow-up systems to ensure commitments are met.

• Client Communication & Alignment:

• Draft client recaps, status updates, and strategic briefs.

• Maintain professional and consistent client correspondence.

• Deliverable Assembly & Quality Control:

• Develop client presentations and documents from outlines and templates.

• Ensure brand consistency, proofread materials, and maintain consulting standards.

• Vendor & Talent Coordination:

• Source, onboard, and manage specialized contractors (copywriters, marketers, creative talent, technical partners).

• Manage NDAs, access, and task assignments.

• Financial Operations Support:

• Track SOWs, invoices, and receipts.

• Maintain accounting logs and prepare documentation for CPA review.

• Systems & Process Optimization:

• Maintain organized shared drives, enforce naming conventions, and ensure version control.

• Identify automation opportunities and refine workflows for efficiency and consistency.

Qualifications / Requirements

• Education: Bachelor’s degree preferred (Business Administration, Communications, or related field).

• Experience: 3–5 years in agency, consultancy, or startup operations with proven client service excellence.

• Technical Skills:

• Expert in Google Workspace.

• Advanced proficiency in Asana or Trello.

• Comfortable with AI tools (LLMs like ChatGPT, Claude, Gemini), analytics platforms, dashboards, and data management.

• Communication Skills: Exceptional writing, editing, and documentation skills. Able to clearly synthesize information and represent a premium consulting voice.

• Industry Familiarity: Experience in marketing consultancy or performance marketing preferred. Working knowledge of digital marketing workflows a plus.

Core Competencies

• Process Excellence: Builds systems to ensure accuracy, accountability, and on-time delivery across multiple accounts.

• Proactive Communication: Anticipates needs, removes bottlenecks, and drives alignment.

• Quality Focus: Maintains high standards across all deliverables and client interactions.

• Adaptability: Manages multiple priorities and shifting deadlines with professionalism.

• Strategic Support: Translates abstract ideas into structured, actionable plans.

• Technology Integration: Quickly learns new tools and identifies opportunities for automation.

• Professional Presence: Represents organizational values, discretion, and quality in all interactions.

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