Groups Reservations Agent

AccorHotel

Auckland, Auckland, New Zealand permanent

Posted: March 22, 2026

Required Skills

Job Description

Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa.

• Be the go‑to expert for group bookings, allotments, contracts and VIP arrangements
• Manage rooming lists and coordinate seamless group stays across all three airport hotels
• Liaise confidently with organisers while supporting FIT reservations when needed
• Maximise revenue opportunities through smart, accurate group management
• Deliver polished, high‑level service from first enquiry through to guest arrival
• Thrive in a fast‑paced environment where detail, organisation and guest experience shine

You will be

• Experienced in managing multi‑property hotel reservations, including group blocks and rooming lists
• Skilled in Opera and Opera Cloud, with confidence navigating complex bookings
• Able to start within 4 weeks and ready to step into an evening‑based role
• Available for a rotating 7‑day roster, Monday to Sunday
• A New Zealand Citizen or Permanent Resident (no visa sponsorship available)
• Comfortable thriving in a fast‑paced hotel environment where accuracy and organisation matter

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's Purpose Statement

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.