Group Product Manager (Returns & Fraud)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As our Group Product Manager for the Fraud Detection Systems team, you will be responsible for fraud prevention strategy across orders, sellers, reviews, and platform integrity. This role will own the charter to safeguard customer trust and platform health by building world-class, ML-driven detection systems, operational frameworks, and cross-org alignment mechanisms such as Fraud, Risk, Operations, Data Analystics, and Software Engineering.

Roles & Responsibilities:

Strategy & Vision

• Define and own the Fraud Detection Strategy, covering fake orders, fake reviews, rank abuse, counterfeit, coupon stacking, low-value order abuse, and seller collusion.

• Build scalable frameworks to measure fraud severity, risk ratios, and business impact (e.g., SRADR, APR, WFV).

• Establish a multi-year roadmap balancing proactive prevention with real-time detection

Execution & Delivery

• Lead development of next-gen fraud detection platforms leveraging ML, rule-based systems, and actor linkages.

• Drive end-to-end product lifecycle—from ideation, prioritization, and design to experimentation, rollout, and scaling.

• Partner with Search, FO, Returns, and Seller Ops to ensure fraud signals feed into customer-facing experiences (e.g., search suppression, returns friction, account actions).

Cross-functional Leadership

• Align senior stakeholders on fraud risk appetite, thresholds, and business tradeoffs.

• Build governance models for fraud review cadences, dashboards, and accountability.

• Act as the voice of FDS in executive reviews, escalations, and cross-org forums.

Qualifications:

• Successful track record of developing innovate new products, and taking them to market.

• Experience creating product roadmap(s) from conception to launch, driving the product vision, defining the GTM strategy, and leading design discussions.

• Experience managing day-to-day technical and design direction for large scale systems

• Hands on experience working in an agile environment with a rapid iteration cadence (Launch new products and features, test their performance, and iterate quickly).

• Track record of using data and quantitative research methodologies to inform decision-making across the entire product design process/ lifecycle.

• Understanding of the complexities of a marketplace/consumer platform model.

• Experience working with multiple teams across different geographies.

• Startup experience OR experience working in a fast-paced environment.

• Domain expertise in any of the following: Fraud, eCommerce