Group Manager - RNA

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Role Overview

We are seeking a Senior UI/UX Designer to lead end-to-end design for complex, product-led platforms. This role requires strong UX thinking, systems design, and ownership, with the ability to translate business and operational needs into clear, scalable user experiences.

The ideal candidate has experience designing workflow-driven, data-heavy products and can partner closely with Product, Engineering, and Business stakeholders to drive meaningful outcomes.

Key Responsibilities

UX Strategy & Discovery Own UX from problem definition through execution Translate business, operational, and user requirements into intuitive experiences Conduct and synthesize user research, stakeholder inputs, and system constraints Define user journeys, task flows, and information architecture

Identify usability risks and edge cases early in the design process Product & Systems Design.

Design scalable experiences for multi-role, multi-module platforms Create and maintain design systems and reusable components

Ensure consistency, usability, and scalability across the product

Design for efficiency, accuracy, and clarity in complex workflows UI & Interaction Design

Deliver high-quality wireframes, interaction models, and visual designs Design data-dense interfaces including dashboards, tables, filters, and status indicators Apply accessibility, responsiveness, and usability best practices

Balance visual simplicity with functional depth Collaboration & Ownership Partner closely with Product Managers and Engineering teams Clearly articulate design rationale to stakeholders Participate in sprint planning, design reviews, and handoffs Mentor junior designers and uphold design quality standards Required Skills & ExperienceMust-Have6+ years of experience in UX/UI design for product-led platforms Strong foundation in UX thinking, IA, user journeys, and task flows Experience designing workflow-based or operations-heavy systems Ability to handle complex business rules and edge cases

Advanced proficiency in Figma (components, variants, auto-layout, design systems)Strong communication, presentation, and stakeholder management skills High ownership mindset with the ability to independently drive modules

Good to Have 

Experience with enterprise or B2B SaaS products (e.g., QA/QC systems, operations tools, admin platforms, internal products)Exposure to AI-assisted workflows, automation, or rule-based systems.

Understanding of backend constraints, APIs, and data models Familiarity with accessibility standards (WCAG)Experience working in agile, cross-functional teams

Portfolio Expectations

The portfolio should demonstrate: Clear UX problem-solving approach and decision-making Complex workflows, dashboards, or system-level thinking End-to-end ownership from discovery to delivery Collaboration with Product and Engineering teams What This Role Is Not a pure visual or branding-focused role Not limited to marketing websites or consumer-only apps Not an execution-only position with low ownership Why Join Us

Opportunity to work on complex, meaningful product challenges High ownership and influence on product direction.

Collaborative, product-first culture Scope to shape design systems and design maturity

Graduate or above