Group Manager - Operations

wnsglobalservices144

Cape Town, NA, South Africa permanent

Posted: March 31, 2026

Quick Summary

We are seeking a Group Manager in our Cape Town office, responsible for overseeing the day-to-day operations of a team of business process managers. The ideal candidate will have strong leadership skills, excellent communication and problem-solving abilities, and experience in business process management.

Job Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Group Manager for Nightshift USA campaign

Management of high performing teams

• Confidence and creditability

• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.

• Ability to prioritise deliverables and plan accordingly

• Embraces change whilst remaining productive and positive

• Leadership / Management and conflict resolution skills

• Performance management and disciplinary skills

• Ability to coach and motivate individuals

• Excellent written and communication skills

• Willingness to be approachable

• Determination to achieve targets

• Strategic thinking

Grade 12

US 24/7 Night shift

Seasoned Operations Manager for a US Insurance domain

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