Group Leader IT Global Onsite Support

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. 

Transforming Waste into Value

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.

Role Summary

As Group Leader IT Global Onsite Support, you are responsible for the strategy and delivery of onsite IT support across the Group, leading a distributed team and acting as a trusted partner for sites and local leadership.

What you will do

• Define and implement the group-wide onsite IT support strategy and operating model, fully aligned with overall IT strategy and business needs
• Own end-to-end delivery of onsite support services (deskside support, IMAC, site services), ensuring consistent, high-quality service across all locations
• Ensure seamless integration between Service Desk, Onsite Support, and other IT delivery teams, including ownership of incidents, problems, and major incidents
• Act as the primary IT point of contact for key sites and local management, driving service quality, user experience, and continuous improvement through KPIs
• Lead, develop, and scale a distributed onsite support team (15–20 staff), including budget ownership, vendor management, and compliance with security and audit requirements

• 8–12+ years of experience in IT support / end-user services, with solid hands-on exposure to onsite IT support
• Proven leadership experience managing distributed or regional support teams in an international environment
• Strong knowledge of Service Desk and onsite support integration, with good understanding of ITSM frameworks (e.g. ITIL)
• High customer orientation with excellent stakeholder management and clear communication skills
• Pragmatic, hands-on leader with strong ownership mentality; fluent in English and German

Employee perks, benefits

• Employment contract for an indefinite period
• + 13th Salary
• Annual Bonus
• Flexible working time (core time 9-3:00)
• Extra days of leave
• Sick Days
• Recreation allowance
• Referral Program
• Travel allowance
• The third pillar of the pension scheme
• Support for professional and career growth, education and training

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.