Group Lead, Engineering

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Group Leader, you will join a high-performing engineering team, driving the development of the next generation of CXone Performance Management (PM).
Your role will involve leading end-to-end development engineers, while ensuring smooth, high-quality product deliveries. You’ll also be accountable for supporting our existing PM customers.
The role demands both strategic and detailed thinking as the product encompasses numerous micro services, AI agents and interfaces. You’ll need to create and execute development plans while maintaining a deep technical understanding of enterprise-grade product development, with an emphasis on customer experience and cloud technologies.

How will you make an impact?

• Lead a scrum team (5-6 engineers) to deliver end-to-end product capabilities.

• Collaborate closely with Product Management, Architects, Operations, and Customer Success teams to align on objectives and product vision.

• Take full responsibility for the entire software development life cycle, from concept to deployment.

• Oversee the design, implementation, and quality of the product to ensure high standards.

• Foster a culture of innovation, shaping the product's future by influencing its vision and encouraging creative solutions.

• Enforce strong decision-making processes while ensuring clarity and alignment across all stakeholders.

• Foster positive and productive relationships across teams, promoting a culture of collaboration.

• Guide and support the development team to independently resolve complex technical challenges within tight deadlines.

• Facilitate the technical and career development of team members through mentorship, training, and growth opportunities.

• Serve as the primary technical point of contact, ensuring seamless communication and technical clarity across teams.

Have you got what it takes?

• Bachelor’s or Master’s degree in Computer Science or a related field.

• The role includes approximately 50% practical coding contributions.

• 8+ years of industry experience in R&D, with at least 3 years leading a high-performing team (10+ engineers) in a software product development environment.

• Extensive experience with modern Agentic coding practices and Agile methodologies as majority of our code is developed by AI.

• Mastery of the full development life cycle – from planning and design to implementation, testing, and deployment.

• Experience in mentoring team members and fostering their professional growth.

• Experience in developing enterprise-grade software products that integrate seamlessly with other systems.

• Exceptional interpersonal skills, with a passion for influencing and cooperating with peers.

• High proficiency in English (both verbal and written), with experience in communicating effectively within a global organization.

• Knowledge of AWS services and architecture is a significant advantage.

• Self-motivated with a proactive, can-do attitude toward tackling challenges.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10361
Reporting to: Senior Director, Engineering
Role Type: Group Lead

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About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.