Group HR Support Officer

POSITION OVERVIEW

The Group HR Support Officer will play a critical role in supporting the HR function across 
the organisation. This role reports to the Group Operations and HR Manager and is 
responsible for ensuring the efficient administration of HR processes, maintaining 
employee records, and providing support for HR-related projects and initiatives. The ideal candidate will have strong organisational and communication skills, excellent attention to detail, a foundational understanding of HR principles, and the ability to handle sensitive information with confidentiality.

KEY RESPONSIBILITIES
HR Administration 

Manage and maintain accurate employee records across all agencies 
within the Group, including new hires, terminations, and changes in 
employee status.

Process HR-related documentation such as employment contracts, offer 
letters, and benefits enrolment forms.

Assist with the onboarding and offboarding process, ensuring all 
necessary paperwork and procedures are completed in a timely manner.

Employee Data Management 

Maintain and update the HR information system (HRIS) with accurate 
employee data.

Generate regular and ad-hoc HR reports for management, ensuring data 
accuracy and compliance with reporting requirements.

Support the HR team in tracking key HR metrics, such as turnover rates, 
headcount, and employee engagement.

Payroll Administration

Ensure smooth and accurate payroll operations across multiple entities 
within the Group.

Collaborate with the Finance department to complete payroll master
sheets for each agency.

Receive and process payroll data, ensuring all details are accurate and up 
to date.

Verify entries and proactively resolve any issues or discrepancies.

Ensure all relevant deductions and payments are correctly reflected in the 
master sheets.

Liaise with HR leads across the Group, as well as the CEO and CFO, to 
gather necessary information, evidence, and approvals.

Follow up on payroll queries in coordination with Finance.

Adhere to established payroll processes with precision and consistency.

Benefits Administration

Assist in the administration of employee benefits programs, including 
health insurance, pensions, and other benefits offered by the Group.

Serve as a point of contact for employee benefits inquiries, providing 
guidance and support as needed.

Coordinate with benefits providers and ensure timely processing of 
benefits-related documentation.

Recruitment Support

Assist in the recruitment process, including job postings, scheduling 
interviews, and coordinating candidate communications.

Support the HR team in managing candidate pipelines and maintaining 
recruitment records.

Assist with the coordination of recruitment events.

Compliance and Policy Support 

Ensure compliance with HR policies and procedures across the Group, 
supporting audits and compliance reviews as necessary.

Assist in the development and updating of HR policies, procedures, and 
employee handbooks.

Stay up to date with employment laws and regulations, ensuring the 
Group’s HR practices remain compliant.

HR Projects and Initiatives

Provide administrative support for HR projects, including employee 
engagement initiatives, training programs, and diversity and inclusion 
efforts.

Assist in the coordination of HR events, such as workshops, training 
sessions, and company-wide meetings.

Collaborate with HR colleagues across the Group to share best practices 
and improve HR processes.

General HR Support

Serve as a first point of contact for HR-related queries from employees 
and managers, providing accurate information and directing them to the 
appropriate resources.

Assist in resolving day-to-day HR issues, escalating complex matters to 
senior HR staff as needed.

Provide general administrative support to the HR team, including 
scheduling meetings, preparing documents, and managing HR 
communications.

Monitor and manage the Group Glassdoor account.

QUALIFICATIONS

Education: CIPD Level 3 preferred.

Experience: Previous experience in an HR administrative role.

Skills:

Strong organisational and multitasking abilities.

Excellent written and verbal communication skills.

Proficiency in Microsoft Office Suite and HRIS systems, with BambooHR experience preferred.

High level of attention to detail and accuracy.

Ability to oversee sensitive and confidential information with discretion.

Attributes:

A proactive and flexible approach to work.

 Strong critical thinking skills.

Ability to work effectively in a collaborative environment.

RIGHT TO WORK
We have a legal obligation to ensure that all our employees have the right to work in the 
UK. If we make an offer of employment, we will need to check that you are eligible to 
work in the UK before you start.

WORKING CONDITIONS
This is a hybrid role, with the expectation of working from our London office twice a week.

BENEFITS
What We Offer – From Day One:

5% pension scheme with salary sacrifice option

Cycle to work scheme

Income protection & life assurance

Holiday Buy & Sell Scheme (available annually in December

24/7 Employee Assistance Programme (EAP)

Annual flu jab & eye test

Access to wellbeing apps

25 days annual leave + UK bank holidays

After Probation:

Private medical insurance

Long service rewards:

Extra day of annual leave each year after 3 years

Monetary recognition at 5, 10 & 15 years