Ground Operations Officer

Ground Operations Officer

About the role

The Ground Operations officer has knowledge of the current ground operational regulations and the industry’s quality, contractual and safety standards.  He/she shall act closely in cooperation with the Nominated Person Ground Operations.

About us

Jetfly is a leading European private aviation company headquartered in Luxembourg. We operate a fleet of 72 aircraft, including PC-12, PC-24, and Cirrus SF50. With over 25 years of experience and more than 540 passionate professionals, we bring together specialized business units offering a complete aviation ecosystem, including fractional ownership, charter services, aircraft management, trading, maintenance, and training.

Responsibilities

Monitor contract management and performance of the stations/airports and propose/take actions to improve ground handling.

Identify, select, contract and monitor services of Ground Service Providers and other providers at Airports.

Monitor Service Level Agreements with Ground Service Providers and internal departments to ensure commercial aspects as well to ensure safety, compliance and operational aspects of the operations as part of a Jetfly Group approach.

Establish and maintain strong relationships with all clients, partners and networks.

Carry out administrative tasks, such as gathering data, preparing reports, and database management on all topics related to ground operations.

Continue standardizing processes at our mains bases regarding cleaning and stocks

Monitor regulatory and other industry changes affecting processes & procedures within the scope of Ground Operations and propose/implement changes if/where applicable.

Evaluate and implement the corporate sustainability policy and program.

Ensure compliance and gain expert-level knowledge with international, national, and local environmental regulations, including the EU ETS, UK ETS, CORSIA, French offset, Refuel EU, CSRD requirements.

Establish and manage sustainability-related KPIs, mandatory MRV plans, audits, reports, and disclosures of our sustainability performance.

Profile

Proven experience in the aviation industry, ideally in ground operations or business aviation

Preferably, knowledge of environmental regulations affecting aviation

Strong project management skills with the ability to coordinate cross-functional teams and actions.

Able to manage complex and multiple data streams (mastering Excel) for the operation, monitoring and reporting on sustainable actions.

Excellent communication and stakeholder management skills.

Driven by continuous improvement, result oriented.

Capable of working independently as well as in a team.

Fluent in English; French is a plus.