GRC Systems Analyst

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍London, Cardiff or Remote | 💰 up to £44,600 + share options + Benefits

⭐Our Governance, Risk and Compliance team

Monzo is hiring for a GRC System Analyst. This is an exciting opportunity to support the implementation and ongoing administration of our new Group-wide Governance, Risk and Compliance (GRC) tooling system. You’ll play a key role in shaping how Monzo manages and uses risk and compliance data across all Monzo entities.

Reporting to the GRC Systems Senior Manager within Group Risk, your primary responsibility will be supporting the roll-out and administration of the risk management tool. This role involves designing and implementing clear and accessible risk management processes for the business, ultimately providing a service that enables effective risk execution across the company.

🔑 What you’ll be working on:

You will be responsible for supporting the implementation and ongoing operation of Monzo’s new GRC system. As the role matures, your responsibilities will continue to grow, but will include:

Project implementation & administration

• Supporting delivery of the GRC tooling rollout, including managing the project plan, tracking actions, and coordinating project rhythms

• Leading on training, communications, and change adoption to ensure a smooth launch across the Group

• Designing training materials (user guides, videos, procedures) and running sessions where required

• Supporting internal launch comms, including user support channels (Slack, FAQs) and feedback processes

• Capturing and feeding back user insights to support iterative improvements to the platform

GRC platform ownership & ongoing management

• Acting as the primary point of contact for all things related to the GRC system across Monzo

• Designing and operating processes for system access, configuration changes, data management, and ongoing governance

• Developing and maintaining a clear responsibility matrix for the GRC tool across Group entities

• Coordinating the relationship with the GRC vendor, including coordinating support tickets, product updates and improvements

• Performing core platform admin activities such as user provisioning, workflow maintenance and configuration governance

• Overseeing data quality and reporting within the tool, ensuring management information is accurate, consistent, and meaningful

• Maintaining user-facing documentation, training materials, and process guidance

Post-go-live support & continuous improvement

• Owning governance of configuration changes and assessing downstream impacts

• Identifying opportunities to streamline processes, automate tasks, and improve system usability

• Providing analysis and insight through system-generated reporting to support risk management across Group Risk and the wider business

• Managing issue resolution, enhancement requests and vendor escalations

• Ensuring the tool continues to evolve in line with Monzo’s Enterprise Risk Management Framework and regulatory expectations

🤩 We’d love to hear from you if you…

• If you're experienced in implementing and/or administering Governance, Risk, and Compliance (GRC) solutions and ready to apply best practices at Monzo.

• Skilled in risk/control reporting and data management, with a strong ability to transform raw data into valuable, actionable insights.

• Detail-oriented and adept with G Suite (Sheets, Docs, Slides) to build simple, effective solutions.

• A strong written and verbal communicator who can influence and manage stakeholders across all levels, collaborating effectively across the three lines of defence while maintaining Monzo's tone of voice.

• A strategic thinker, capable of balancing immediate tactical requirements with long-term strategic objectives to effectively prioritise tasks.

• Focused on designing elegant, scalable solutions with a flexible, commercial mindset

• A consistent role model for Monzo’s core values and expected behaviours.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰up to £44,600 ➕ share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• Phone call with recruiter (30 mins)

• Initial video call with Hiring Manager (30 mins)

• Role specific interview (60 mins)

• Behavioural Round (45 mins)

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-TK1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊