Graduate Cloud Support Engineer, London
Confidential
Posted: May 20, 2026
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Quick Summary
The Graduate Cloud Support Engineer at Acturis is responsible for providing technical support and troubleshooting for our cloud-based insurance platform, ensuring high-quality customer experience and resolving complex technical issues in a timely manner.
Required Skills
Job Description
At Acturis, innovation isn’t just part of our culture - it’s in our DNA.
Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry.
Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines.
Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Start your career in cloud engineering with a role that offers real responsibility, cutting‑edge technology, and the chance to develop into a future DevOps specialist.
Day-to-day, you will:
• Support colleagues and customers through our cloud helpdesk, resolving technical issues and analysing root causes.
• Work with developers to deploy code, release environments, and build tools using multiple programming languages.
• Monitor and improve the health, reliability, and performance of our cloud platform.
We offer mentorship from day one, a clear progression path, and real responsibility early on, because we’ve built an environment where graduates grow fast and make meaningful impact.
You can expect:
• A transparent career structure, regular feedback, and x3 annual performance reviews.
• Learn DevOps practices, scripting, and cloud tooling through real-world projects.
• Gain exposure to a large-scale international private cloud supporting thousands of users.