Google Cloud Technical Support

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity and business transformation through technology.

Technology is in our DNA and we believe in it as a lever capable of driving change for the better, maintaining a balance that allows us to offer our client portfolio first class technological tools but always with the proximity and professionalism of a team that acts as a guide along the way.

Devoteam has been committed to technology at the service of people for more than 30 years. With more than 11,000 people in the group, in 25 countries in Europe, the Middle East and Africa.

We're looking for a dedicated and enthusiastic Google Cloud Technical Support specialist to join our growing team. In this role, you'll be the frontline expert helping customers resolve their Google Cloud Platform challenges while building strong relationships and providing exceptional support. You'll combine technical expertise with outstanding customer service to ensure our clients succeed in their cloud journey. This is an excellent opportunity to develop your technical skills while making a meaningful impact on customer satisfaction and success.

• Provide timely and effective technical support to Google Cloud Platform customers via multiple channels (email, chat, phone)
• Troubleshoot and resolve customer issues related to GCP services, infrastructure, and applications
• Analyze customer problems systematically and develop comprehensive solutions using strong analytical skills
• Document all support interactions accurately in ticketing systems and maintain detailed knowledge base articles
• Collaborate with cross-functional teams including engineering and product teams to escalate and resolve complex issues
• Assist customers with Infrastructure as Code (IaC) implementations, containerization, and Kubernetes deployments
• Guide customers through CI/CD pipeline setup and optimization on Google Cloud Platform
• Provide proactive recommendations for cloud resource optimization and cost efficiency
• Create and maintain clear, detailed documentation of solutions and best practices
• Participate in continuous learning to stay current with GCP services, features, and industry trends
• Support customer onboarding and help them navigate GCP tools and services
• Demonstrate empathy and patience while working with customers of varying technical backgrounds
• Contribute to improving support processes and identifying opportunities for efficiency gains

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
• 0-2 years of experience in technical support, cloud computing, or DevOps (internships and personal projects are valuable)
• Strong proficiency with Google Cloud Platform (GCP) and its core services
• Solid understanding of cloud computing fundamentals and architecture
• Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
• Knowledge of containerization technologies, particularly Docker and Kubernetes basics
• Familiarity with CI/CD concepts and tools like Jenkins or GitLab CI
• Proficiency in at least one scripting language (Python, Bash, or PowerShell)
• Experience with version control systems, preferably Git
• Fundamental knowledge of Linux/Unix systems administration
• Basic understanding of networking concepts and protocols
• Excellent written and verbal communication skills in English
• Strong problem-solving abilities and attention to detail
• Demonstrated customer service experience and commitment to customer satisfaction
• Experience with ticketing systems and support documentation
• Ability to work collaboratively in a team environment
• Patience, empathy, and resilience when working with diverse customer needs
• Organizational skills and ability to manage multiple support requests efficiently
• Eagerness to learn new technologies and adapt to evolving GCP services
• Google Cloud certifications (e.g., Associate Cloud Engineer, Cloud Practitioner) are a plus
• Experience with incident management and root cause analysis is beneficial