Golf - Food & Beverage Server / Waiter

The Food & Beverage (F&B) Server / Waiter is responsible for delivering an exceptional dining experience to members and guests. This role involves providing attentive, personalised service in a luxurious setting, ensuring that all food and beverage orders are accurately taken, delivered, and served with the highest level of professionalism. The F&B Server/Waiter plays a vital role in creating a welcoming and refined atmosphere, contributing to the overall reputation of the club’s dining facilities.

Responsibilities

The primary purpose of the F&B Server / Waiter is to provide top-tier service to members and guests in the club’s dining areas. This role involves interacting directly with members and guests, taking orders, making recommendations, serving food and beverages, and ensuring that each dining experience exceeds expectations. The F&B Server / Waiter must maintain a thorough knowledge of the menu and special offerings, and deliver service that reflects the club’s commitment to excellence. This position also requires coordination with the kitchen, bar, and other service staff to ensure seamless and efficient operations.

JOB OVERVIEW – PURPOSE AND SCOPE

The primary purpose of the F&B Server / Waiter is to provide top-tier service to members and guests in the club’s dining areas. This role involves interacting directly with members and guests, taking orders, making recommendations, serving food and beverages, and ensuring that each dining experience exceeds expectations. The F&B Server / Waiter must maintain a thorough knowledge of the menu and special offerings, and deliver service that reflects the club’s commitment to excellence. This position also requires coordination with the kitchen, bar, and other service staff to ensure seamless and efficient operations

RESPONSIBILITIES AND DUTIES

Service Excellence:

• Greet members and guests warmly as they arrive, ensuring they feel welcomed and valued.
• Present menus, take orders accurately and make knowledgeable recommendations on food and beverage pairings.
• Serve food and beverages promptly, ensuring that all orders are delivered according to the club’s high standards of service.
• Monitor tables to anticipate members' and guests' needs, refill drinks, clear plates, and address any requests with promptness and courtesy.
• Handle any special requests or dietary requirements with attention to detail and communicate these to the kitchen staff effectively.

Menu Knowledge and Upselling:

• Maintain an in-depth knowledge of the club’s food and beverage offerings, including daily specials, ingredients, preparation methods, and presentation.
• Offer recommendations and upsell menu items such as signature dishes, wine selections, and special promotions to enhance the dining experience.
• Stay informed about seasonal changes to the menu and any upcoming events or special dining experiences.

Order Management and Coordination:

• Accurately enter orders into the point-of-sale (POS) system, ensuring correct billing and smooth communication with the kitchen and bar.
• Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders, resolving any issues that may arise.
• Manage the timing of courses, ensuring that dishes are served at the appropriate pace and temperature.

Table Maintenance and Cleanliness:

• Set up tables before service, ensuring they are correctly laid with pristine linens, silverware, glassware, and any necessary condiments or decorations.
• Maintain the cleanliness and organisation of the dining area throughout service, promptly clearing and resetting tables as needed.
• Handle all glassware, cutlery, and service items with care, ensuring they are clean, polished, and presented to the highest standard.

Member and Guest Interaction:

• Build rapport with members and guests, remembering their preferences and providing personalised service to enhance their dining experience.
• Address any complaints or concerns with professionalism and discretion, ensuring that issues are resolved to the satisfaction of the member or guest.
• Provide assistance and recommendations on club services, events, and activities when asked by members or guests.

Event Support:

• Assist in the setup, service, and breakdown of special events, banquets, and private functions, ensuring seamless service and attention to detail.
• Work closely with the events team to deliver exceptional service during club events, adhering to specific event guidelines and member preferences.
• Support colleagues during peak times or large events, demonstrating teamwork and a commitment to the club’s service standards.

Compliance and Safety:

• Follow all health and safety regulations, including proper food handling, hygiene practices, and alcohol service guidelines.
• Ensure that all service areas, including the bar and kitchen pass, are clean and compliant with safety standards.
• Report any safety hazards, maintenance issues, or broken equipment to management promptly.

Requirements:
Education & Experience

• High school diploma or equivalent is required.
• Additional certifications in hospitality, food service, or wine studies are advantageous.
• Minimum of 2-3 years of experience as a server, waiter, or in a similar F&B role, preferably in a luxury or fine dining environment.
• Experience in a golf club, private club, or high-end restaurant setting is preferred.
• Familiarity with POS systems and order management software.

Technical Skills:

• Strong knowledge of food and beverage service techniques, including wine and cocktail service.
• Ability to memorise menus, wine lists, and specials to provide informed and efficient service.
• Proficient in using POS systems for order entry and billing.

Soft Skills:

• Excellent communication and interpersonal skills, with a friendly and professional demeanour.
• Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
• High level of attention to detail, ensuring accuracy in order taking and service delivery.
• Ability to handle pressure and remain calm and composed during busy service periods.