Go-to-Market Coordinator, Chat Support

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate the challenges of today with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

The Chat Support Role within the Go-to-Market team is responsible for helping our customers access and navigate the setup of our digital and online platforms. This role directly impacts the number of locations and the speed at which they go live on Toast while also providing one of the first touch points within the customer journey. You’ll be chatting virtually with customers across the country, in a fast paced environment. We win by putting the customer first, answering their inquiries quickly and efficiently, and giving them the extra help they may need when taking their account live on Toast.

A Day in the Life (Responsibilities):

• Be held to goals in terms of chat response rates, volume, and completion metrics

• Utilize Intercom for communications and inquiry resolution

• Utilize Salesforce CRM to manage sales and customer activities

• Understand the customers current product landscape, and determine how to best pass them to the proper Onboarding resources.

• Collaborate with cross functional teams to ensure that the customers needs are being met

What You’ll Need to Thrive (Requirements):

• Business development experience

• Collaborative, we are a small but mighty team that works better together

• Excellent written and verbal communication

• Self-driven sense of motivation

• Customer first mentality

• Attention to detail & ability to thrive in a fast-paced environment

Special Skills (Nonessential Skills/Nice to Haves):

• Entrepreneurial spirit, The Online Growth Sales team is less than a year old so there are many opportunities to experiment and shape our existing processes.

• Restaurant Operation experience, we work fast, so the fast paced environment of a restaurant is the perfect analogy to being on the Online Sales Team.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$20.19—$31.21 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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