GMS Virtualization L1

Job Description:

• 2+ years of Experience in Vmware Virtualization. (L1)
• Install, administer, and maintain virtualization environment.
• Diagnose and correct issues, whether these be issues with correct operation or performance.
• Monitor Virtualization environment and elevate to L2 or L3 level.
• Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
• Track resource usage using monitoring and queuing software.
• Actively participate in Knowledge Management by creating new technical documents.
• Patch system firmware and software as needed.
• Peer assistance is an added trait.

Technical Skills:

• Demonstrated expertise with Vmware Virtualization including server hardware, linux, windows.
• Familiarity with VCenter, Vmware Vsphere, vswitches.
• Experience with vSAN
• Basic troubleshooting in Vmware environment.
• Experience managing multi node clustered setup.
• Experience in Vcenter and ESXi Patching.
• Familiarity with monitoring tools like Grafana/Nagios/Opsramp.
• Familiarity with the Server Storage connectivity basics.
• Experience in Incident/Change/Problem management and Root Cause Analysis.

Business Skills:

• Demonstrate strong written and verbal communication skills.
• Interacting and collaborating across different technology teams within HPE.
• Must work towards achieving HPE’s vision for our customers.
• Affinity and a thorough understanding of support processes defined within HPE.
• Ability to work in a 24x7 environment in rotation shifts
• Exhibit “Customer First and Customer Last Attitude” consistently.
• Ability to drive cases to closure and provide Case Summary.
• Demonstrate high level of technical & communication skills.
• Takes responsibility for end-to-end problem ownership and its solutions.