Global Vendor Manager

ABOUT US:

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organisations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

ABOUT THE ROLE:

We're looking for a Global Vendor Manager (12 Months Fixed Term Contract), to own the end-to-end delivery and performance of our Business Process Outsource (BPO) partnerships. In this role, you'll lead day-to-day vendor operations, drive strategic initiatives, and ensure our outsourced services deliver exceptional results as we scale our digital transformation.

You'll be responsible for implementing programs and changes that enhance operational efficiency while maintaining the high customer satisfaction standards Notion is known for. A hybrid role based in Dublin, Ireland, you'll partner closely with vendor teams across EMEA and collaborate with cross-functional stakeholders globally. This role includes approximately 30% travel to our European vendor site, and reports to the Head of Support, EMEA.

The ideal candidate thrives in fast-paced, high-growth environments and brings strong organisational skills, strategic thinking, excellent communication, and a customer-first mindset to complex vendor relationships.

WHAT YOU'LL ACHIEVE:

- Own vendor relationships and contract governance for all in-scope BPO partnerships, serving as the primary point of contact between Notion and our outsourced providers

- Negotiate and manage high-value BPO contracts and commercial agreements that balance cost efficiency with service excellence

- Drive operational excellence by providing strategic guidance, feedback, and leadership to ensure vendors consistently meet or exceed performance targets across quality, satisfaction, and efficiency metrics

- Lead change management initiatives by overseeing vendor readiness for new program launches, process updates, and tool implementations

- Ensure compliance and quality standards through regular audits, maintaining SOPs aligned with global best practices, and enforcing controls across all vendor operations

- Partner cross-functionally with Business Operations, Finance, Procurement, and User Operations teams on planning, forecasting, and continuous improvement initiatives

- Monitor performance and resolve escalations by implementing corrective action plans and proactively addressing operational challenges

SKILLS YOU'LL NEED TO BRING:

- Experience in negotiating, developing and managing complex BPO contracts

- Strong business knowledge and ability to set clear expectations for Vendor based around business outcomes within a global multi-site operation

- Strong communication and influencing skills

- Proven experience of influencing other organisations where their support is critical to success

- Analytical skills, ability to partner to build forecasting schemes and reporting models

- Strong project/program management skills

- Excellent verbal and written communications skills

NICE TO HAVES:

- Proven track record scaling outsourced support operations in high-growth technology companies

- Cross-cultural collaboration skills with experience managing international partnerships and valuing diversity in virtual teams

- Familiarity with Notion, Zendesk, and Tableau

- Knowledge of international business practices and regulatory requirements across multiple regions

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21

#LI-Onsite