Global Tech Solution Manager - Digital Operations Center (d/f/m)

What we expect

Digital Operations Centers (DOC) at TK Elevator intend to translate data into actionable insights for our service and sales workforce in field operations, all geared towards improving performance of our customers’ elevators and escalators. At multiple locations worldwide we run DOC’s where top experts from elevator domain, data and field operations gather. These efforts are facilitated by a comprehensive set of digital solutions that create data transparency, recognize failure pattern, derive actionable recommendations for service technicians and monitor post intervention performance.

We are seeking a highly skilled Tech Solution Manager (d/f/m) to join our global DOC team, located in Madrid. The ideal candidate combines strong project management and communication skills with a good architectural understanding of digital solutions incl. IOT data, cloud infrastructure and frontline applications.

This role is key to define consistent and executable roadmaps for the digital solutions supporting DOC’s at TK Elevator.

Closely collaborate with Product Owners of our digital solutions that are needed to support DOC’s
Coordinate development tasks, feature requests, and cross-country pattern management for DOC, ensuring timely responses and operational efficiency
Take ownership of DOC's ongoing development, coordination with international teams, and management of day-to-day operations.
Coordinate workshops with business stakeholders and development teams to align requirements and implementation
Ensure end to end communication between affected parties in the context of feature developments
Manage and follow-up on features requested to global portfolio management process (PMP)
Evaluate and manage dependencies to other digital solutions (e.g. Customer Portal)

Who we are looking for

Bachelor’s or Master’s degree in business, economics, technical or engineering program or a comparable subject
Minimum 5 years experience in project management roles in the context of digital solutions
Experience in managing cross-functional teams, including developers, designers, QA, DevOps, and business analysts
Skilled in producing project documentation, including project charters, roadmaps, and progress reports
Excellent communication and stakeholder management skills.
Strong problem-solving and decision-making abilities.
High attention to detail and commitment to quality.
Proficiency in the core MS Office suite of applications, ideally additional PowerBI skills
Passion for data-driven innovation in industrial services.
Fluent in English; German is a plus

What we offer

Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
Sustainability –We act with responsibility and environmental awareness
Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Additional information

At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

Do you have a disability and would like to work with us? Then we look forward to your application!

As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let’s overcome barriers together and work on individual solutions that work for you.