Global Service Delivery Leader – Cash & Collections (Order to Cash)

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

The Global Service Delivery Leader (SDL) – Cash & Collections is accountable for end-to-end global ownership of the Cash & Collections value chain across regions, business lines, and delivery locations.

This role defines the global strategy, operating model, governance, and performance framework for Cash & Collections, ensuring effective cash realization, optimized DSO, strong customer experience, and robust risk and compliance management.

The Global SDL partners closely with Commercial, Client, Operations Finance, IT, and GBS leadership to drive standardization, transformation, and continuous improvement.

Global Strategy & Ownership

• Own the global Cash & Collections operating model, including policies, governance, KPIs, and service levels.
• Define and execute global strategies to reduce overdue balances, improve DSO, and optimize working capital across regions and customer segments.
• Align Cash & Collections strategy with overall O2C, Finance, and business objectives in close partnership with Commercial and Client leadership.
• Act as the global escalation point for material cash, credit, dispute, and collections risks.

Governance & Performance Management

• Establish and lead global performance management routines, dashboards, and review cadences for Cash & Collections.
• Govern regional and delivery-center execution to ensure consistency, transparency, and accountability against global standards.
• Drive root-cause analysis and systemic issue resolution for recurring overdue, dispute, or cash application challenges.
• Ensure clear ownership, decision rights, and handoffs across Billing, CMD, Cash Application, and Collections teams.

Customer & Stakeholder Engagement

• Serve as the global point of accountability for senior internal and external stakeholders on Cash & Collections matters.
• Partner with Commercial, Client, and Finance leaders to influence upstream practices (contracting, billing models, payment terms) that impact cash realization.
• Lead governance for strategic, high-risk, or complex customer accounts requiring senior-level intervention.
• Strengthen customer experience through consistent, professional, and outcome-focused collections engagement.

Transformation, Automation & Innovation

• Drive global transformation initiatives across Cash & Collections, including digitization, automation, AI/RPA, and advanced analytics.
• Identify and deliver productivity, scalability, and quality improvements, with clear benefits tracking (FTE productivity, cost, cycle time, and quality).
• Partner with IT and transformation teams to integrate Cash & Collections processes with Order Management, Billing, CMD, and Cash Application platforms.
• Lead standardization of global process design, controls, and documentation.

Risk, Controls & Compliance

• Own global governance for receivables risk management, including aging, bad debt exposure, and recovery strategies.
• Ensure strong internal controls, SOX compliance, and audit readiness across all Cash & Collections processes.
• Coordinate compliance with regional statutory and regulatory requirements in partnership with local finance and compliance teams.
• Proactively identify and mitigate operational, financial, and reputational risks within the Cash & Collections lifecycle.

People Leadership & Capability Building

• Lead and develop a global Cash & Collections leadership team
• Build a high-performance culture focused on accountability, customer centricity, continuous improvement, and data-driven decision-making.
• Drive workforce strategy, capability development, succession planning, and leadership readiness for critical roles.
• Foster strong collaboration and alignment with peer Global SDLs across O2C and Finance.

• Bachelor’s degree in Commerce, Finance, Accounting, or a related field; MBA, CA, CPA, or equivalent preferred.
• 20+ years of progressive experience in Order to Cash, with deep expertise in Cash & Collections. ·
• 10+ years in senior leadership roles, with global or multi-regional scope in a GBS, shared services, or large multinational environment.
• Proven track record of driving working capital improvements, DSO reduction, and large-scale process transformation.
• Strong understanding of customer payment behaviors, credit risk, dispute management, and receivables dynamics across geographies.
• Experience with major ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) and digital enablement solutions.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.