Global Service Contracts & Programmes Manager

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

The Global Contracts and Programmes Manager oversees complex portfolios of contracts that deliver services to key global customers. They will be the customer main point of contact while managing, coordinating and communicating with service and sales teams. They are responsible for ensuring contracts are delivered on time and within budget, that committed margins are achieved and exceeded, business through those contracts grows, contract renewals are captured and improved upon, opportunities are identified and captured, risk is managed and appropriately flowed into the supply chain and that customer expectations are met or exceeded at every stage.

This specific role manages our portfolio of defence contracts delivered via our Service depot in Hemel Hempstead.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Oversee all aspects of commercial performance and financial management of programmes and contracts including revenue management, demand planning forecasts, budgets, cost management and profit improvement.
• Develop detailed understanding of contracts and inform decision making to optimise the performance, cost and profitability of the contract
• Establish suitable KPIs incl. revenue, cost, margin, delivery performance and customer satisfaction.
• Analyse, track and monitor contract and business performance in accordance with customer and internal business requirements and prepare monthly reports.
• Produce plans and programme schedules for the timing and execution of the contracts incl. installs, maintenance, machine movements, inspections, depot repairs, upgrades, replacement, engineering changes and obsolescence management projects and co-ordinate with internal and external stakeholders to deliver.
• Ensure delivery to contract (incl. service delivery, invoicing and payment) in accordance with internal and external expectations, within time and budget constraints.
• Partner with respective internal stakeholders to address gaps and escalations in a timely fashion.
• Establish working arrangements with subcontractors and oversee any unique to contract subcontractor / service vendor deliverables, sub-contracts and flow down
• Conduct regular contract review meetings with customers and action as required
• Work with internal stakeholders to create and deliver improvements to contracts, opportunities to reduce costs, implement programs to create efficiencies.
• Analyse and track all contract risks, mitigate, flow down and escalate as appropriate. Track and monitor penalties and other contract non-performance, lead initiatives to mitigate and negotiate with customers as applicable
• Manage contract changes, renewals and renegotiations, draft and implement amendments, working within delegated authorities and operate business approvals processes.
• Co-ordinate contract launch, review and closure.
• Identify and develop costed proposals for incremental business opportunities for the contracts and portfolio, work with sales teams to capture
• Mange projects to develop global customer / strategic partner offerings and global framework agreements.
• Manage contract data and contribute to account plans, business forecasting and demand planning processes.
• Lead and contribute to functional development projects, tools and processes.

Education/Training:        

• Bachelor’s Degree or equivalent
• Programme Management Qualification desirable

Experience:  

• Contract delivery, service delivery,  programme management, commercial management  
• Management and optimisation of significant £m contracts for service, delivery of contract improvements
• Maintenance, repair and overhaul business.
• Drafting business proposals and contract amendments, costing

Knowledge/Skills

• Exceptional business and analytical skills.

• Financial and commercial acumen, cost management.
• Project and Programme Management
• Planning and schedule management
• Self-motivated and results-driven
• Contract drafting basic understanding of contract law
• Contract review and negotiation
• Change management and business improvement
• Risk Management

Competencies

• Problem-solving skills and able to think and perform under pressure while leading a team to deliver solutions
• The ability to engage, challenge and work effectively with others.
• Able to make effective, timely decisions by sourcing and analysing critical information.
• Excellent written and spoken English, outstanding communication skills.
• Self-motivated, reliable, and accountable individual
• The ability to build an effective network of relationships both internally and externally
• Customer focus
• Teamworking across geographic and organisational boundaries.

Specifics

• Able to obtain UK security clearance is a key criteria

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)