Global Program Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Global Program Director

Location: London, England, United Kingdom (2-3 days a week from our London offices)

About the role:

The Global Program Director (Principal Program Director) oversees complex accounts with substantial financial and business requirements. This role demands exceptional program governance, advanced change leadership skills, and the ability to influence at executive levels while managing highly complex interdependencies and organizational resistance.

What you will be doing:

• Topline

• Manage programs with budgets between £15m and £25m, ensuring strategic alignment and delivering against established goals.

• Provide exceptional program governance and drive change leadership across multiple business units.

• Oversee the integration and delivery of program objectives, coordinating efforts across diverse teams and stakeholders.

• Engage with executive leadership to influence decision-making and drive program growth.

• Identify and mitigate risks, and implement solutions to address interdependencies and organizational challenges.

• Lead high-level client interactions and manage relationships to ensure continued satisfaction and engagement.

• Program Management & Delivery

• Run transformational programs centered around technology and people, bringing all stakeholders together to ensure deadlines are met

• Accountable for the strategy around process optimization, including understanding how to improve WOW and enhance efficiency utilizing BTG tools

• Coordinate activities of the project team with overall responsibility for delivery health of projects

• Accountable for OMG hygiene, aiming for 0% OMG errors

• Lead major transformation projects, liaising with BTG key stakeholders and ensure everyone’s elements are captured in overarching projects. 

• Ensure regular reporting covering program status, significant risks and issues, and measured KPIs

• Map processes and touch points across the program to ensure clarity, efficiency, and identification of interdependencies

• Commercial Leadership

• Demonstrate strong commercial acumen, building out complicated scenario planning across multiple brands and regions.

• Ensure cost efficiencies and manage tightly resourced teams to meet varying scoping requirements

• Create and manage Corrective Action Plans to ensure GP targets are met

• Accountable for all approvals that may effect GP; expenses, hiring approvals, freelancers, adhoc resource needs

• Model how tools, technology, and BTG solutions impact the OLIVER model

• Secure necessary business approval on anything that impacts financial performance

• Make strategic changes to people and cost base to meet GP targets

• Identify and implement appropriate levers to optimize performance

• Technical & Solution Design

• Hone understanding of the BTG tech and services suite that impact client to identify opportunities and challenges

• Ability to have high-level conversations about technical solutions with clients and know when to bring in experts

• Design solutions based on commercial considerations, people resources, and technology to meet client needs

• Apply learnings from transformation phases to refine approaches

• Partner with SLT on solution packaging and selling

• Demonstrate a technically-minded approach (knowledge of relevant platforms beneficial) e.g. OMG, automation, AI and SoM

• Resource & Team Management

• Oversee the resource scheduling dept and utilization to ensure efficiencies through streamlined approaches. Look across the wider account or larger OLIVER teams to ensure people are utilized propoerly.

• Work with Client Services and Resource Manager on pipeline planning of resources to ensure team structure is correct

• Hold team accountable for meeting established KPIs

• Ensure account operational success, meeting both client and OLIVER's needs

• Support with building and develop the team, providing leadership and mentoring

• Ensuring there is a clear RACI per discipline 

• Working with client leadership to ensure reporting lines are correct

What you need to be great in this role:

• 15-20 years of experience in leading complex global programs.

• Demonstrated proficiency in advanced change management and program governance.

• Ability to influence and collaborate with senior executives and cross-functional teams.

• Exceptional leadership and strategic thinking capabilities.

• Strong financial acumen and experience with substantial account management.

• Proven track record in managing program complexities and delivering successful outcomes.

Req ID: 16042
#LI-KA1 #LI-director #LI-Hybrid

Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.