Global Process Excellence & Operations Lead

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, Agri finance, insurance, and many more industry segments.

We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

A senior member of Experian's Global Compliance function, the Process Excellence and Operations Lead combines expertise in business analysis, process redesign, and system optimization with a focus on continuous improvement. Reporting to the Head of Compliance Programme & Business Partnering you will shape and implement the global strategy that transforms how Compliance operates through process optimization and technology deployment.

What you'll do:

Lead Compliance Process Excellence Strategy & Implementation

• Guide the global compliance process excellence strategy, leading projects focused on process improvement and technology transformation.
• Monitor RegTech trends and new technologies to ensure systems remain adaptable to evolving regulatory requirements.
• Recommend tools for piloting or wider adoption.
• Collaborate with global compliance team members to align priorities, timelines, and resources.
• Provide regular reporting to senior management on program status, key metrics, risks, and challenges.
• Lead change initiatives across diverse cultural environments and integrate solutions across multiple functions and geographies.

Ensure Continuous Improvement Through Operational & Technology Solutions

• Conduct analysis to identify high‑impact opportunities for process enhancement
• Support technology implementations by presenting clear requirements aligned with compliance and our needs.
• Develop continuous improvement strategies, leading projects from design to successful implementation.
• Collaborate with technology teams to deploy automation solutions (e.g., RPA, AI) that enhance accuracy and efficiency
• Create process documentation and technical specifications for all deliverables.
• Partner with Group Risk Technology to ensure the Archer GRC platform meets compliance needs and regulatory expectations.
• Establish continuous improvement practices, including lessons learned and adoption planning.
• Lead change management activities and support upskilling of global compliance teams on new digital processes.

Manage Compliance-Owned Systems & Technology Engagements

• Be the engagement owner for compliance-owned software systems, maintaining understanding of system capabilities and requirements.
• Manage relationships with external technology vendors, ensuring adherence to Experian's standards, policies, and best practices.

What you'll bring:

• 6+ years of experience in operations or software development
• Familiarity with AI tools and and problem‑solving capabilities.
• Demonstrated experience setting and achieving targets
• Experience in senior stakeholder and relationship management within diverse business environments.

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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