Global People Services Manager

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

In order to be considered, please submit your resume in English

The team

Our Global People Services (GPS) team consists of three regions: the Americas, EMEA and APAC, reporting to the global GPS Leader. We provide HR Shared Services support to a population of more than 50,000 employees globally. The Americas team will support an employee population located in 8 different countries including USA, Canada, Argentina, Mexico and others. As the Manager – HR Shared Services you will be responsible for overseeing a team of HR Shared Services Advisors I Americas region, ensuring high-quality service delivery across all HR operations. This role will require strong leadership skills, in-depth HR knowledge, and a focus on process improvement and operational efficiency. The Manager will act as a key escalation point for complex HR issues and drive initiatives that improve the efficiency and effectiveness of HR services.

The role

Team Leadership & Management:
- Lead, coach, and support a team of HR Shared Services Advisors, fostering a collaborative and high-performance culture.
- Ensure the team delivers high-quality HR services, meeting or exceeding service level agreements (SLAs) and key performance indicators (KPIs).
- Monitor workloads, set clear priorities, and provide guidance to team members to ensure efficient task execution.

HR Service Delivery Oversight:
- Oversee day-to-day HR service delivery, ensuring timely and accurate processing of HR transactions such as promotions, transfers, terminations, and benefits-related inquiries.
- Serve as the primary escalation point for complex or sensitive HR cases, particularly those involving benefits, labor law compliance, or employee relations.
- Collaborate closely with the broader HR team, including HR Business Partners and Centers of Excellence, to ensure aligned service delivery.

Process Improvement & Efficiency:
- Identify areas for process improvement within HR operations and lead initiatives to enhance workflow efficiency, service quality, and employee experience.
- Implement best practices in HR service delivery, including automation opportunities and streamlining manual processes.
- Partner with HR leadership to continuously refine operational strategies and ensure processes are aligned with organizational goals.

Stakeholder Management & Communication:
- Act as a key point of contact for internal stakeholders, providing regular updates on team performance, service delivery, and key initiatives.
- Develop strong relationships with managers, employees, and HR Business Partners to ensure effective collaboration and communication.
- Communicate policy changes, process updates, and team initiatives to both the team and wider HR organization.

Reporting & Monitoring:
- Monitor and report on team performance, identifying any issues or trends that require attention.
- Use internal metrics, feedback, and case management data to assess team performance and drive continuous improvement.
- Ensure team compliance with all internal policies, processes, and regulatory requirements

What you’ll bring

- Bachelor's degree in Human Resources, Business Administration, or a related field required; Master’s degree or HR certification (e.g., SHRM, PHR) is preferred.
- 5+ years of HR experience, including 2+ years in a shared services or HR support role, with at least 1 year of experience leading or managing a team.
- Strong knowledge of U.S. Benefits and HR policies, including health insurance, 401k, FMLA, and COBRA, with a solid understanding of U.S. labor law.
- Experience in HR service delivery and using HRIS systems (e.g., Workday, Oracle) and case management systems like ServiceNow.
- Proven leadership skills, with the ability to motivate and guide a team to deliver high-quality service in a fast-paced environment.
- Strong organizational and multitasking skills, with the ability to manage shifting priorities and ensure timely completion of tasks.

- High level of English proficiency (verbal and written) required.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with employees, managers, and HR leadership.
- Strong customer service focus, with a demonstrated ability to resolve complex issues while maintaining a positive employee experience.
- Strong attention to detail and ability to work with sensitive information, ensuring confidentiality and compliance.
- Flexibility to work varying shifts or hours to ensure coverage across different regions.
- Ability to work independently and as part of a virtual team.
- Demonstrated ability to implement and manage process improvements.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

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Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.