Global Operations Manager

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

GLOBAL OPERATIONS MANAGER (COUNTRY LAUNCH)

Starlink will provide high-speed broadband to the world. The role combines traditional business planning and analysis with broader business decision-making and strategy, directly supporting Starlink's leadership. Global Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations.

RESPONSIBILITIES:

• Develop comprehensive execution plan to implement market requirements for initial market access and rapid growth of operations

• Track and report on key performance indicators (KPIs) such as the timeliness of activation upon full authorization in a market, product accessibility, and Starlink’s operational health in live markets

• Guide planning and resource management for specific verticals within Starlink, including development of business models

• Identify initiatives for improvement of Starlink's business outlook, including developing, tracking, and executing business initiatives with Starlink's leadership

• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various teams, evolve the customer experience, or scale the business while balancing resources

• Collaborate and partner with cross functional teams in order to build a strong networking across these departments and with external resources to ensure compliance

• Support and educate internal stakeholders on market requirements and timeframes, working collaboratively to achieve company objectives

BASIC QUALIFICATIONS:

• Bachelor’s degree in STEM, business, economics, or finance

• 4+ years of experience in business operations, project management, or strategic planning

• 1+ year experience based abroad or working with operations outside of the United States

• 1+ year of experience with analytical skills (e.g. Microsoft Office applications, Excel modeling, etc.)

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated success working in an environment with competing priorities and aggressive schedules.

• Experience leading complex operational and strategic initiatives

• Ability to define and manage a project independently

• Experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)

• Experience using various programming languages (e.g Python, Javascript, R, SQL, HTML, XML, CSS, Ruby)

• Strong written and verbal communication skills, particularly with senior business leaders

ADDTIONAL REQUIREMENTS:

• Willingness to travel up to 50%

• Must be willing to work extended hours and/or weekends

• This is not a remote position and would require being onsite in either Bastrop, TX or Redmond, WA

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].