Global L2C AI Change Management & Seller Adoption - Manager (GSX)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Are you an experienced change management professional passionate about shaping transformative experiences? Do you have expertise in managing change across multiple workstreams or phases? Are you driven by a commitment to fostering a high-performance culture and improving end-user experiences while driving the adoption of new initiatives? If so, we have an exciting opportunity for you to join our team as a Manager, AI Change Management! The Global Seller Experience Change Management team is seeking a dynamic AI Change Manager to join our group within the Global Business Growth and Automation function. We work closely with cross-functional Delivery Domains, Business Technology, and L2C business stakeholders at Salesforce to execute strategic change management and organizational change initiatives. Our mission is to ensure that technology solutions effectively address pain points for Sellers and Operators, improving their overall experience and driving adoption. As an AI Change Manager for our Enterprise L2C Change Programs, you will lead and coordinate the people side of change for various organizational initiatives. You’ll collaborate closely with senior leadership, project teams, and key stakeholders to ensure the smooth adoption of technology solutions that address the pain points of Sellers and Operators, ultimately improving their experience. This will involve gathering and incorporating stakeholder feedback to continuously refine change initiatives and drive greater user engagement across the organization. Supervisory Responsibilities: * This position is an individual contributor role and reports into the GSX Change Management team. Duties/Responsibilities: * Lead change management initiatives for medium to large-scale projects, ensuring smooth transitions, minimal user disruption, and effective adoption of both traditional and AI-powered solutions. * Translate business requirements into change impact assessments—incorporating AI-driven insights where applicable—and oversee modifications to ensure proper change management control. * Identify and engage key stakeholders and persona groups, establishing clear communication channels to manage expectations, gather feedback, and highlight how AI-driven capabilities will enhance their workflows and processes. * Develop and execute change management strategies and plans that leverage AI insights to personalize communications, improve readiness, and maximize the return on investment of initiatives. * Drive cross-functional engagement by building strong relationships with key impacted persona groups, activating change champions, and aligning with senior leadership—helping them understand the value of emerging AI capabilities and their role in sustained adoption. * Collaborate with PMO to integrate change management efforts into broader project plans to ensure alignment with organizational goals. * Support experience validation metrics, partnering with Change and APEX (Analytics) teams to measure engagement, adoption, sentiment, and ROI—leveraging AI-enhanced analytics where possible. * Identify themes and trends across qualitative and quantitative feedback, building dashboards and insights that drive continuous improvement across seller experience and adoption. * Provide regular updates on activity status to program leadership, collaborating to resolve risks and issues and ensure successful program progression. Qualifications * Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) * 8+ Experience leading project teams and organizational change workstreams * Knowledge of Agile principles and philosophies (Scrum or Kanban, as applicable) * Strong executive communication, collaboration and influencing skills * Ability to clearly diagnose and articulate a business problem and provide effective organizational change recommendations * Excellent interpersonal abilities that tailor seamlessly to appropriate audiences (i.e., managers, employees, HR Business Partners, etc.) * Change Management certification or equivalent experience (i.e., Prosci certified) * Ability to multi-task across workstreams as needed and prioritize tasks based on defined program goals and achievements * Ability to collaborate and influence cross-functional teams in a large, matrixed organization * Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. For Ontario-based roles, the base salary hiring range for this position is CAD 107,200 to CAD 147,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. This posting is to fill a vacancy on our team, unless otherwise noted.