Global IT Support Administrator

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About the Role

Now, about the opportunity: In the Global IT Support Administrator role your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy and productivity.

Responsibilities:

• Together with the global IT support team, you’ll be responsible for delivering remote IT support worldwide, with a particular focus on the EMEA region.

• You’ll handle incoming issues and requests from colleagues, providing troubleshooting and support for IT-related problems, predominantly through our ticketing system, Freshservice.

• You’ll play a key role in ensuring colleagues across the globe can collaborate effectively to create great work for leading agencies and brands.

• This includes managing user accounts across multiple platforms, supporting onboarding and offboarding, and contributing to regional and global IT support projects.

• You’ll also help drive progress towards our wider global IT goals.

The essentials:

• 2+ years of experience in IT support.

• Good communication skills – both written and verbal (English).

• Excellent of knowledge of ticketing systems

Not a must, but a plus:

• As an all-round troubleshooter, you can support both Windows and Mac.

• Hands on experience with MDM platforms, Google Workspace, including Google Admin.

• You can provide application support for all kinds of software packages and are all too familiar with plugins, patches and drivers.

• A real team player but at the same time able to work independently

• Constantly exploring new IT territories, you’re so eager to learn on the job we don’t even have to tell you.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.