Global HR Service Delivery Senior Specialist

Who we are

As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.

Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. 

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.

Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.

We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.

 

The role 

The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.

 

Who you will work with

As part of Global HR Workday Operations team, you will be working with HR individuals based out of Clifford Chance offices globally.

 

What you will be responsible for

Streamline all Workday business processes to maintain a global standard and ensure adherence to Regional and Global business needs. You will also be responsible for conducting Audit of master data.

 

What you will do

The key responsibilities of the role include:

• General Workday support (Service, Updates & Change requests) for all the countries globally 
• Ensure all Workday tasks and events are resolved as per agreed timelines
• Participate in change management review and support designing the change in Workday
• Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their Workday related queries
• Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
• Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
• Develop and update Quick Reference Guide (QRC) and for all roles in Workday
• Work on systems development/upgrade/enhancement projects as a team member.

 

Your Experience

The successful candidate should have:

Skills:  

• Strong problem solving and project management skills as well as ability to work independently with minimal supervision.
• Experience in partnering with senior stakeholders and managing various stakeholder groups effectively.
• Excellent relationship management skills – display sensitivity to organisational dynamics and cultivate relationships across functions to drive results.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments
• Excellent communication skills (written and verbal) – ability to adapt communication upwards and downwards for appropriate levels of detail
• Ability to influence, negotiate and constructively challenge to achieve productive solutions for complex business problems.

Experience:

• Minimum 5 years' operational support experience in HR tools (mandatory HR Workday)
• Familiarity with HR business processes and shared service model is mandatory
• Ability to work independently and with colleagues located in different geographies
• Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word.

Qualifications:

• A bachelor's/master's degree from a reputed institute, preferably in the area of business management
• Experience at a multinational organisation with exposure to non-Indian working environment is mandatory.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

 

Equal opportunities

At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.  

Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here