Global Head - Workplace Services

Role purpose

The Global Head of Workplace Services is accountable for the effective, efficient and consistent delivery of workplace and office support services across the firm’s global office network.

The role brings together local office managers and support staff into a single global function, with a clear mandate to reduce administrative burden, eliminate duplication, simplify processes, and improve visibility across all workplace-related activities.

This role defines and owns the global service model, standards and core processes for workplace services, ensuring offices are safe, compliant, well-run and aligned to firm culture — while actively reducing administrative burden for Partners and staff.

This role is preferably based in London, though we are open to other locations for the right candidate.

Role tasks and responsibilities

Global Function and Leadership

• Define and implement a single global Workplace Services operating model across all offices, with clear governance and accountability.
• Clarify and standardise roles, responsibilities and expectations across all workplace and office support roles.
• Build, lead and keep developing a high-performing global team, including clear career pathways.
• Lead the transition from local to global models, driving adoption and sustained change.
• Build strong relationships with Managing Partners and regional leaders, and act as a trusted advisor on workplace efficiency, risk and value.
• Clear definition and enforcement of Workplace Services scope, preventing role dilution and unmanaged admin creep.

Administrative Simplification and Service Design

• Own the reduction of workplace-related administrative burden globally.
• Design and maintain a global Workplace Services service catalogue, including clear scope, service levels and escalation paths.
• Own and standardise core workplace processes (including onboarding, offboarding, H&S, visitors, events, facilities and licensing).
• Ensure processes are globally consistent, locally compliant and as simple as possible.
• Drive continuous improvement using data, insight and user feedback.

Process, Systems and Technology

• Act as business owner for workplace-related systems and tools.
• Partner with IT to enable workflow automation and eliminate shadow systems and manual trackers.
• Ensure technology choices support simplification, consistency and a positive end user experience.

Workplace Services Delivery & Functional Oversight

• Own the global Health, Safety and Wellbeing framework, ensuring compliance with local legislation.
• Maintain oversight of office Risk Registers, partnering with Legal, Risk and Compliance teams.
• Ensure the effective day-to-day running of offices globally.
• Oversee vendor and contract management for office-related services.
• Deliver a consistent, high-quality workplace experience for Partners, staff, clients and visitors.
• Lead workplace-related sustainability initiatives and track relevant environmental metrics.

Measurement & Insight

• Establish decision-useful metrics on demand, cost, effort and risk.
• Use data to proactively simplify and improve services.

Requirements:
• Senior leadership experience in Workplace Services, Operations or Facilities.
• Experience operating internationally preferred.
• Experience leading global, matrixed teams.
• Strong H&S, risk and compliance knowledge.
• Proven success in process simplification.
• Strong stakeholder and change leadership skills.
• Professional services experience preferred.
• Exposure to sustainability / ESG initiatives.
• Experience implementing service management tools.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.